Diehl Hyundai of Massillon

Everyone was very friendly. I actually was there to get my car serviced. While I was there I was just looking at what cars they had. Siara let me browse without trying to mak I actually was there to get my car serviced. While I was there I was just looking at what cars they had. Siara let me browse without trying to make me feel pressured into buying anything. She was there to answer any questions I might have. It turned out I that ended up purchasing a new car. Siara made it very easy to get me great financing and a good trade in on my old car. I am very satisfied with my new car and everyone who helped. More

Very helpful, no pressure sale. Made paperwork easy and very knowledgeable about vehicle. Ryan was great to deal with. Made paperwork easy and very knowledgeable about vehicle. Ryan was great to deal with. More

Everything was explained as to what was being done on my car and did not have to have any services that didn’t need to be done car and did not have to have any services that didn’t need to be done More

Very disappointed. The young man who actually sold me the car was very nice. And the woman who completed the paperwork was fine. In between not so much. They almost s The young man who actually sold me the car was very nice. And the woman who completed the paperwork was fine. In between not so much. They almost sold us a car that was leaking anti freeze. Then when the were swapping it out for a different car the issues continued. The replaced the brakes that needed done but kept the car 5 additional days with absolutely zero communication. We we purchased an extended warranty and we were told different thing's that were actually included. Called to talk to someone in customer service and never heard back. Will not recommend them. More

Staff is friendly. Easier to get appointments for service than in the past. Very busy dealership Easier to get appointments for service than in the past. Very busy dealership More

Every one seems to be friendly and respectful and knowledgeable about their work and how important it is to be speedy knowledgeable about their work and how important it is to be speedy More

Wonderful salesman no pressure to buy fair price for the trade-in and a great price on the new car. trade-in and a great price on the new car. More

2nd visit to dealership. Asked to have something removed but tech did not do it Service rep did it. Left dealership and returned only to find out protocols had changed. A Asked to have something removed but tech did not do it Service rep did it. Left dealership and returned only to find out protocols had changed. Age of car not able to alert me to problem up coming. Felt tech should know what cars are newer and which ones are older to today's technology. I am going to be looking for a car next year and having hard time deciding on this dealership. I had been customer of former dealership for 21 years. More

To expensive service is good but way to expensive good cars if I could I do the service my self good cars if I could I do the service my self More

They were very courteous and kind to me while I was getting my car done getting my car done More