Diehl Hyundai of Massillon

Bought out my lease of 3 years. Went pretty well. I now own my car! When I called to ask about the process several weeks before I went in, they didn't tell me that I could have jus Went pretty well. I now own my car! When I called to ask about the process several weeks before I went in, they didn't tell me that I could have just handled it with the leasing company and not had to go in. Mistake there as there was misunderstanding on both parts. I paid cash so a little unhappy I wasn't told that. It was at least 4 hours of time spent there. More

Like anywhere, you'll need to schedule service well in advance. However, the sales department had everything we wanted to see, in stock and ready to ride home! We loved our salesman, Ryan. He was knowledg advance. However, the sales department had everything we wanted to see, in stock and ready to ride home! We loved our salesman, Ryan. He was knowledgeable and provided us with ample time to make our decision. He also made us feel like we were taken care of despite our car troubles. He made our buying experience comfortable and smooth. More

Love the Hyundai Santa Fe. The salesman knew the car inside and out. Staff was very helpful The salesman knew the car inside and out. Staff was very helpful More

My sales man was good and had a good experience. Got the car I wanted. Got the car I wanted. More

I am very happy with the service i got at diel. I would like to say thank you very much. I would like to say thank you very much. More

Disappointed this visit to diehl hyundai. I talked to Hyundai directly for an oil consumption test. Which they said I was able to do. I went into dealership my service advisor I normally deal I talked to Hyundai directly for an oil consumption test. Which they said I was able to do. I went into dealership my service advisor I normally deal with was not there. A younger kid who was super nice helped me schedule it. No body told me or probably that nice guy that it needs to be approved. I was left with a wasted day and time. My car didn’t even get touched. I never even got a call back after asking more questions. I came picked up my car and no more was done. Totally different experience from the last time. Just because a Hyundai has over 100k on it doesn’t dismiss customer service. I also brought up my noise in my front end of car is still there after they got me on brakes stating that was the noise. Nobody looked at that either. Something needs to change someone should take ALL Hyundai owners seriously. Sad very sad when it’s a recall zero customer service. More

Employees were pleasant and helpful. Service was performed quickly and competently. I will return for future service. Service was performed quickly and competently. I will return for future service. More

Quickly fixed my recall and detailed it amazingly. Would 10/10 recommend and will be going back again for another detail. Would 10/10 recommend and will be going back again for another detail. More

Excellent customer service with greetings and performance with addressing my vehicle. Would highly recommend this dealership. Service was in a timely manner as well. with addressing my vehicle. Would highly recommend this dealership. Service was in a timely manner as well. More

They were very courteous and speedy with my service, they explained everything so I knew exactly what was being done. explained everything so I knew exactly what was being done. More