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Diehl Hyundai of Massillon
Massillon, OH
656 Reviews
Diehl Hyundai is a new and used car dealership located in Massillon, Ohio. We sell new Hyundai vehicles and used cars, used SUVs, used trucks and used vans.
Diehl Hyundai is located on the Diehl Auto Mile between Canton and Massillon on West Tuscarawas Street and Lincoln Way. We offer more than 1,000 new and preowned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 656 reviews
September 05, 2024
They don’t communicate well. No follow up. I had to contact, just to find out someone on vacation. Then got the run around with the part for my car and when it would be ready. Al No follow up. I had to contact, just to find out someone on vacation. Then got the run around with the part for my car and when it would be ready. Also, When needing to make an appointment they don’t ask accurate questions to schedule accordingly. I’ve wasted time and miles due to service appointments. More
by Er116
Verified CustomerEmployees Worked With
September 04, 2024
He wasn’t pushy and all decisions was all mine. I might say it was his easiest sale I might say it was his easiest sale More
by dougspilotescort
Employees Worked With
August 30, 2024
The entire experience was 5 star! Our saleswoman, Sierra, was very kind and knowledgeable. Most importantly not pushy. The finance gentleman was the same! Highly recommend them Our saleswoman, Sierra, was very kind and knowledgeable. Most importantly not pushy. The finance gentleman was the same! Highly recommend them More
by mpd5094
Employees Worked With
August 30, 2024
Technician may have been overwhelmed with amount of work. It took 2 and half hours to change oil, rotate tire, and check multiple vehicle inspection. The worse thing was the lug nuts were not tightened co It took 2 and half hours to change oil, rotate tire, and check multiple vehicle inspection. The worse thing was the lug nuts were not tightened correctly causing wheels to make thumbing noise. Vehicle was returned to garage and corrections were made. Three hours later I was able to return home. More
by ltkron
August 29, 2024
Really liked our salesman,Matt. We purchased when they were Waikem and received the same good service. We purchased when they were Waikem and received the same good service. More
by gpwise
Employees Worked With
August 29, 2024
I was very pleased with the knowledge and courtesy and how Crystal Jarred and Ryan actually CARED that I had the best vehicle for my situation. how Crystal Jarred and Ryan actually CARED that I had the best vehicle for my situation. More
by evehuki64
Employees Worked With
Crystal Poirier , Jared Ady and Ryan Goodall
August 28, 2024
I was told from my dealership which is mears nissan that the issue with my car would be covered by hyundai warranty. So i took my car in on a wednesday to dhiels hyundai and scheduled a diagnosis for the fr the issue with my car would be covered by hyundai warranty. So i took my car in on a wednesday to dhiels hyundai and scheduled a diagnosis for the friday two days later. I got a call on thursday morning saying that they cant do anything for me because they drove it and dont hear a certain sound that matches up with the description of my issue. Which i was very confused because they didnt even do the diagnosis. Im upset because i had to pay 85$ for a rental that i only drove home and back to the dealership in the am. And my problem wasnt fixed let alone even diagnosed. More
by Mat2512
Employees Worked With
Robert
August 27, 2024
Very informative and did everything in a timely matter and very friendly! Would go back every time my car needs anything! and very friendly! Would go back every time my car needs anything! More
by JERNLEN
Employees Worked With
