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Diehl Honda of Massillon - Service Center

Massillon, OH

4.7
322 Reviews

322 Reviews of Diehl Honda of Massillon - Service Center

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October 07, 2024

They were very fast and efficient on getting my car in and getting my tire replaced More

by dianewelch82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
October 07, 2024

Great job as always well done everybody thank you for working on my car thank More

by jay.hanlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
October 06, 2024

Issue unresolved. Didn’t seem to listen to my description of the actual problem which was never fixed. Broken plastic in my car afterwards. Idk where it’s from. Looks More

by erbird333
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Not sales rep issue
October 06, 2024

I brought my Honda Crv in for its first oil change and rotation. Lindsay was very thorough explaining the details of the multi-point inspection. The service department was very busy, but work was complete More

by IPPOT85
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2024

Everyone was so nice and polite to us. I’m so glad we bought our Honda there More

by judysivy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
They all we so helpful to us
October 04, 2024

I have waited 16 months to have a defective passenger window mechanism fixed on my Honda Pilot, new in 2022. Finally had it in this past week, and it STILL wasn’t corrected after I was told it was. More

by hennons
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katrina Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
October 04, 2024

Went in for oil change and tire rotation. I arrived 10 minutes early, was checked in immediately, and service was completed inside of 20 minutes. More

by hk73454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia
October 04, 2024

My sales experience was very good which I greatly appreciate. The dealership was very busy and so the wait of 3 1/2 hours was tough and not expected but when I went back to have the recall work done More

by nobody
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick DiGiacomo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

Paul is exceptional. He deserves a raise. He was very concerned about my comfort. He kept me informed More

by fpauline2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
September 30, 2024

Diehl has always given me top notch service. They are prompt, friendly, and never try to sell me on doing something unnecessary. More

by rachelistevens2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall name - woman in Service Dept that checked me in
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