Diehl Honda of Massillon - Service Center

Upgrading my lease was easy and straightforward. Every team member was very friendly and courteous. Some even remembered me from when I got the prior lease. I was offered significantly more for my t Every team member was very friendly and courteous. Some even remembered me from when I got the prior lease. I was offered significantly more for my trade-in than dealerships near me in Cleveland. Worth the drive everytime. More

I was disappointed they did not mention the gas smell from the fuel pump replacement. Apparently that is typical, but I was concerned something was wrong. A heads up would have been nice. from the fuel pump replacement. Apparently that is typical, but I was concerned something was wrong. A heads up would have been nice. More

This is the third new Honda CRV we purchased through Duane Carnathan, We have found that if we are reasonable with our expectations, Duane is also and comfortable to deal with. Process is always reali Duane Carnathan, We have found that if we are reasonable with our expectations, Duane is also and comfortable to deal with. Process is always realitivly fast and easy with no games. Bottom line is that we trust Duane. More

I had a pleasant experience with the staff and I was in and out quick. They were very professional! and out quick. They were very professional! More

Great experience each time I go in. I have bought my last two vehicles here from the same sales person and plan on getting my next one there too! The service department is great too. I I have bought my last two vehicles here from the same sales person and plan on getting my next one there too! The service department is great too. I had a recall and they called me back as soon as they got the parts in. I didn’t even have to be the one following back up! Easy to book the appointment. More

They always keep me updated and always give me an expected cost for approval. I have never been disappointed with the work they do on my car. They keep it in good shape and dependable. expected cost for approval. I have never been disappointed with the work they do on my car. They keep it in good shape and dependable. More

Great service writers and professional technicians. Work was done in less time and money, as originally estimated on the RO. Work was done in less time and money, as originally estimated on the RO. More

I had to get a recall done on my car, and they completely in a timely manner. The waiting area was clean and welcoming. in a timely manner. The waiting area was clean and welcoming. More

Listened to my concerns. Service was great! Very thorough inspection of my vehicle. Great customer service! Thank you!! Service was great! Very thorough inspection of my vehicle. Great customer service! Thank you!! More

Five-star experience! Brought in my new car for its first service—everything was smooth, professional, and quick. Brought in my new car for its first service—everything was smooth, professional, and quick. More