Diehl Honda of Massillon - Service Center

Worst Customer Service - Every time I live in Perry township, I own a Honda Odyssey, makes sense that I would go to Waikem's to have my service done as well as purchase my vehicles. HOW I live in Perry township, I own a Honda Odyssey, makes sense that I would go to Waikem's to have my service done as well as purchase my vehicles. HOWEVER... I have owned a Honda for the past 14 years and have never purchased one from Waikem's. I have attempted to work with them, only to be ignored when I entered the dealership, or treated rudely when I was approached. I actually used them as an example for my 4 children on how NOT to treat people. Needless to say, my family walked out every time. We have driven 30 minutes to an hour out of our way to avoid working with Waikem's. I have however, had decent service in the service department (Bob was always extremely nice and helpful). However, I have not seen Bob the last couple times I've been there and Things are definitely different. The lady that approached me today basically just walked over to me and stared at me because she was trying to finish the food she just put in her mouth, then she asked if I was there for the "B125 service" (as if I know what that is), she did explain it to me. I let her know that I was actually there for a different problem. She advised me that there was a $99.99 diagnostic fee. I left without rescheduling, called another Honda dealership, and have an appointment in 2 days with a $52.99 diagnostic fee that goes toward my service. I will not be back to Waikem's no matter how desperate I am. I have given them too many chances over the past 14 years and nothing ever changes. I have heard similar complaints from friends and family and needless to say, they go elsewhere too. More

Cool Beans Awesome experience with Becca at Waikem Honda. She made sure everything was taken care of properly and gave a consistent follow up of the work being d Awesome experience with Becca at Waikem Honda. She made sure everything was taken care of properly and gave a consistent follow up of the work being done on my vehicle. She made the visit feel like I just wasn't another customer and had me laughing at the most random things. Awesome customer service and deserves a raise. Thanks again. More

Excellent Customer Care We have been Waikem customers (sales and service) for a long time and currently own 3 Waikem vehicles, all purchased new. The service is excellent: st We have been Waikem customers (sales and service) for a long time and currently own 3 Waikem vehicles, all purchased new. The service is excellent: staff is always friendly and willing to answer questions and listen to concerns. I always feel comfortable using the service departments, especially Honda. They make what used to be a confusing and uncomfortable experience (during the "old days", an understandable and pleasant one. The staff appear well trained and motivated to give excellent customer service. More

Is Everyone so kind??!! What a nice surprise to realize that John, in the Service Dept, has been looking out for my elderly mother for the past four year. When I called to ge What a nice surprise to realize that John, in the Service Dept, has been looking out for my elderly mother for the past four year. When I called to get the history on her car and see what was due at 80,000 miles, he assured me that everything was up to date and she only needed an oil change. He knew exactly who she was by name and offered that he had looked out for her every time she came in. I am certain that she may not have always been the easiest customer, but there was no mention. What great interpersonal skills and professionalism he showed her and me, as well. Thanks, John. Wish we had you at a Waikem in Ann Arbor, Michigan!! More

I bought my car at Waikem about 8 months ago, and the transmission went out on me only a few days prior to Christmas. Doug Waikem secured me with a rental car and ensured a fast repair for the right pric transmission went out on me only a few days prior to Christmas. Doug Waikem secured me with a rental car and ensured a fast repair for the right price. He pulled through even when the holidays were at its most hectic time! Definitely an A+ dealership, and I will be more than happy to do business with them again. More