Diehl Honda of Massillon - Service Center

Paul and Dave responded to our service needs in a very professional manner. They had our 2018 Civic parts ordered and completed at lunchtime on Friday 04.26.2024. Thanks to both of them and their resp professional manner. They had our 2018 Civic parts ordered and completed at lunchtime on Friday 04.26.2024. Thanks to both of them and their response and inclusion to my wife and I during the servicing of our vehicle. Customer service at its best. Thanks again! John & Rebecca Labriola More

They were able to accommodate me on very short notice and the service itself was very quick, highly recommend! the service itself was very quick, highly recommend! More

Helpful and kind. Not overbearing or pushy. Easy suggestions and knowledge transfer on what car needs and why. Not overbearing or pushy. Easy suggestions and knowledge transfer on what car needs and why. More

Everything was great and awesome and fun and exciting and helpful and just totally sweet helpful and just totally sweet More

The scheduling and the time it took to get the vehicle diagnosed were very minimal. I was very happy with the outcome and that the vehicle was fixed within three hours. The service department staff was ve diagnosed were very minimal. I was very happy with the outcome and that the vehicle was fixed within three hours. The service department staff was very friendly. More

Dealership (Salesman) was very helpful and very patient during the couple times that we came to test out the cars. The CRV – EX seems to be exactly what we were looking for in a vehicle. We had a warning l during the couple times that we came to test out the cars. The CRV – EX seems to be exactly what we were looking for in a vehicle. We had a warning light come on soon as we got it home and they gave us a loaner car and treated us with great respect until they were able to fix it in a few days. We did not have a great experience on the day that we came for signing. We were told we had to close by Tuesday and I said we hated to wait around so please have everything ready. We had to wait quite a while until our car was ready for us to take. Also we were pressured by the salesman And the finance department to buy gap insurance. First, it was about $50 a month and then he said he could lower it to about $27 per month. We called our insurance man and got it for about four dollars per month! Thus in general, We would give our experience of four star out of five. I would recommend the dealership and the salesman, but I would warn people about the selling tactics. More

Following in the footsteps of previous owners! Great job! Service was very Fast and reliable! Great job! Service was very Fast and reliable! More

Everyone was very professional and courteous. I am pleased with the work that was done. Thank you so much. I am pleased with the work that was done. Thank you so much. More

Came in for servicr for new window seals. 4 of them I was quoted 680 and two hours. Decided to do only two. Was told it would be half the cost. Tried to charge me 580 after 4 hours. Got home 4 of them I was quoted 680 and two hours. Decided to do only two. Was told it would be half the cost. Tried to charge me 580 after 4 hours. Got home to find one window visor falling off and both door panels not snapped in app the way. More

Everyone seems kind and professional, refreshing when you have joined the ranks of senior citizens. Thank you so much for taking good care of my service needs and warranty. I was a salesperson for nearly 3 have joined the ranks of senior citizens. Thank you so much for taking good care of my service needs and warranty. I was a salesperson for nearly 30 years and appreciate the work you do. More