Diehl Honda of Massillon - Service Center

I serviced my vehicle and in the process leased a new one. The dealership made it easy to discuss a price range that made sense without trying to discuss anything outside of that range. Everyone I spoke one. The dealership made it easy to discuss a price range that made sense without trying to discuss anything outside of that range. Everyone I spoke with was informative and the process was simple. I would continue to work with this dealership based on quickness of the service center and willingness to make the car buying/leasing process straightforward. More

Very professional and courteous. Informed us exactly what they were going to do and why. Informed us exactly what they were going to do and why. More

Initially I called to schedule recall appt. and was placed on a list with approx. 300+ ahead of me. When I called several weeks later to see where I was on the list I had to leave a message. A and was placed on a list with approx. 300+ ahead of me. When I called several weeks later to see where I was on the list I had to leave a message. After not hearing back I received a call from the salesman telling me it'd been 2 yrs. since the purchase of my crv. I told him I wasnt happy the service department didnt return my call. I received a call within an hour. Later after experiencing issues with my crv's steering I made an appointment 3 weeks out. Being assured they'd set aside a part for me. After getting up at 6 and driving 45 minutes to my appt.. I was informed they used the last part on Wednesday and didn't have the part required for the recall. I was told they should have called you. Obviously they didn't. They were supposed to call me when they had the part after no call I had my husband call. Oh we just got them I was going to call you. Right. The only redeeming thing about this experience was the gentleman in service who took care of things when I brought the crv in. He was far more professional than anyone else I dealt with. Needless to say I won't be dealing with Diehl in the future. I drive 30 extra miles to Park or Serra More

Upgrading my lease was easy and straightforward. Every team member was very friendly and courteous. Some even remembered me from when I got the prior lease. I was offered significantly more for my t Every team member was very friendly and courteous. Some even remembered me from when I got the prior lease. I was offered significantly more for my trade-in than dealerships near me in Cleveland. Worth the drive everytime. More

I was disappointed they did not mention the gas smell from the fuel pump replacement. Apparently that is typical, but I was concerned something was wrong. A heads up would have been nice. from the fuel pump replacement. Apparently that is typical, but I was concerned something was wrong. A heads up would have been nice. More

This is the third new Honda CRV we purchased through Duane Carnathan, We have found that if we are reasonable with our expectations, Duane is also and comfortable to deal with. Process is always reali Duane Carnathan, We have found that if we are reasonable with our expectations, Duane is also and comfortable to deal with. Process is always realitivly fast and easy with no games. Bottom line is that we trust Duane. More

I had a pleasant experience with the staff and I was in and out quick. They were very professional! and out quick. They were very professional! More

Great experience each time I go in. I have bought my last two vehicles here from the same sales person and plan on getting my next one there too! The service department is great too. I I have bought my last two vehicles here from the same sales person and plan on getting my next one there too! The service department is great too. I had a recall and they called me back as soon as they got the parts in. I didn’t even have to be the one following back up! Easy to book the appointment. More

They always keep me updated and always give me an expected cost for approval. I have never been disappointed with the work they do on my car. They keep it in good shape and dependable. expected cost for approval. I have never been disappointed with the work they do on my car. They keep it in good shape and dependable. More

Great service writers and professional technicians. Work was done in less time and money, as originally estimated on the RO. Work was done in less time and money, as originally estimated on the RO. More