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Diehl Honda of Massillon
Massillon, OH
941 Reviews
Diehl Honda is a new and used car dealership located in Massillon, Ohio. We sell new Honda vehicles plus Certified preowned Hondas and used cars, used SUVs, used trucks and used vans.
Diehl Honda is located on the Diehl Auto Mile between Canton and Massillon on West Tuscarawas Street and Lincoln Way. We offer more than 1,000 new and preowned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 942 reviews
June 14, 2007
I went to Waikem Honda in Massillon, OH while I was still comparing different cars that I was looking at. The salesperson I worked with was John Olihan. Took a test drive in a sport manual – John was easy comparing different cars that I was looking at. The salesperson I worked with was John Olihan. Took a test drive in a sport manual – John was easy to talk with, knowledgeable, and not pushy. Went back later to put down a deposit and dealer locate. It was a great experience – straightforward on the price of the Fit, and a good deal on my trade. I knew that Fits were difficult to find so I expected a bit of a wait. John and I stayed in touch over the next few weeks. He gave me updates when I asked, and worked diligently to find one. I had my own financing, and the folks at Waikem worked with them without a hitch. Less than a month later I drove home my new Honda Fit. Very satisfied with the car and the dealer. More
by doug577
Employees Worked With
John Olihan
July 31, 2006
Always a problem. Always a catch. Always a disappointment. Sadly, didn't learn from my mistakes. Recommended both sister and mother buy cars from Waikem and both times ended in embarrassme disappointment. Sadly, didn't learn from my mistakes. Recommended both sister and mother buy cars from Waikem and both times ended in embarrassment. In 2005, a BRAND NEW Honda Accord delivered dirty with grease stains on the interior and carpet and not even washed. Salesman had to come out and do it while we waited to drive car home. This sale was riddled with tiring (and dated) car sales tactics. Had to haggle with the trade-in. More recently, A 2000 Audi A6 delivered dirty again (not even washed!) with a dead battery and locking wheel lug nuts with no key. (Mother left stranded with a flat tire because of this) When I called for assistance, I was put on hold and told there was nothing they could do. Service at Waikem Honda is persistently sub-par. Unprofessional treatment. Completely unfair pricing and substandard work on several occasions. Lesson learned. More
by mw717
