Diehl Honda of Massillon

Car buying the right way! I have been looking for a new vehicle for quite some time so I was down to only about a dozen choices!!! Brian Russ was very knowledgeable and made t I have been looking for a new vehicle for quite some time so I was down to only about a dozen choices!!! Brian Russ was very knowledgeable and made the buying experience pleasurable in every way! This is the second new Honda I have purchased from Waikem so I was confident that I would be treated in a professional courteous manner. I highly recommend Brian, and Waikem Honda when looking for a new or used vehicle! More

Great Experience!! Just recently purchased a Honda Civic and was pleased with the whole experience. This was our first encounter with Waikem Honda and it was very well Just recently purchased a Honda Civic and was pleased with the whole experience. This was our first encounter with Waikem Honda and it was very well handled. Our salesman-Eric Biggie- was very helpful and on top of all questions that we asked. He made the transaction very enjoyable and, once we made the decision to buy, he explained everything thoroughly and followed through with us till we drove off the lot!! Would highly recommend him to anyone looking to buy!!! More

Excellent sales experience I recently purchased a 2018 Honda CR-V and I absolutely love it. Duane Carnathan was the employee that helped us - he did an excellent job. He was pat I recently purchased a 2018 Honda CR-V and I absolutely love it. Duane Carnathan was the employee that helped us - he did an excellent job. He was patient with our many questions as we considered two different cars, but ultimately decided on this vehicle. When I picked the car up he went above and beyond to make sure I was comfortable with the features and continued the follow up a few days later. We will definitely plan on purchasing our next vehicle from Duane. Thanks for everything! More

No respect for customers AFTER the deal is made. I am that guy that buys a new vehicle every couple years. I bought a new Subaru from Waikem and it went as good as any other dealer. A year later I wa I am that guy that buys a new vehicle every couple years. I bought a new Subaru from Waikem and it went as good as any other dealer. A year later I wanted a truck and found exactly what I wanted. This one had some minor issues they agreed to repair on the "We owe" form. Fix a couple scratches, add weather tech floor mats and new tires because the current tires were down to the wear marker. A couple weeks later I returned to pick up my truck and found the following: The tires were replaced but not new, the floor mats weren't for the correct year and the scratches were buffed, but still there. Their service manager tried to lie and tap dance around the tires, but it is simple. If the little tabs aren't there, they aren't new! DUH! Overall it was okay, but a lackluster car buying experience. Fast forward a couple years and it was time to buy a new truck. Clearly "Take-em Waikem" was not even an option so I went to a dealership with a better reputation in Massillon. Greatest experience ever! When I purchased my new Chevy truck I was told I had a refund on my extended service contract and had to return to Waiken to process the refund. I was told by Jared Swineheart, Finance Manager, (half of the last name is correct, the other half is clearly missing.) that I should have it in six weeks. I did not. I called at week seven and Jared then told me not to worry about it until week eight. Week eight came, my refund did not and Jared ignored four voicemails from me inquiring as to if there was anything I needed to do. I contacted the extended service company and was told they issued the check to Waikem on January 8th. Here we are at February 14th, I call and had to fight to speak to Jared. He asked for an updated address which I had already given him once in person and again when I called on week seven. He told me he may not have received any of my four voicemails as he shares the office with another crook, my bad, employee. I get the sharing of the office, but the voicemail was personalized with his name. I believe this is referred to as a lie? Something I have come to realize must be part of their training program. George Sr would be very disappointed in the disaster of uncaring and unorganized liars his offspring have embraced and tolerated. Bottom line, I will NEVER go there or allow anyone I care about go there. Those I don't like, I will send them in droves! I honestly think JD Buy-rider has a more credible group of employees. Complete opposite of their commercials and what George's business model was. STAY AWAY!!!! More

Awsome! If you need a car, come to Waikem and see Mo, he is the nicest and very professional salesman. We are totally happy with the transaction and love the If you need a car, come to Waikem and see Mo, he is the nicest and very professional salesman. We are totally happy with the transaction and love the car we bought. More

new honda accord went to see about getting the new honda accord, and during my time there i was treated very well by our salesman Eric Biggie. At the end of the day, w went to see about getting the new honda accord, and during my time there i was treated very well by our salesman Eric Biggie. At the end of the day, went home with the car we wanted and will go back again More

Stress free!!! I got my price for the 2018 Honda CR V online, through Sara with Waikem Honda. My husband and I were very pleased w the price, as it was much lower th I got my price for the 2018 Honda CR V online, through Sara with Waikem Honda. My husband and I were very pleased w the price, as it was much lower than another dealership in Akron! We took the online price to the dealership the next day (12/20/2018) . Duane Carnathan gave us that online price , stress free, with no haggling. Duane was a very nice person to deal with. It felt like he treated my husband and myself like family. I would very much so recommend anyone looking for a new honda, take a look at Waikem Honda. Thank you Duane Carnathan. Cindy and Roger. More

Great experience, I was taken care of by the best I bought a 2007 Chevy cobalt and Duane Carnathan helped me do just that, I mean he really took care of me. When a problem arrived he took care of it, I bought a 2007 Chevy cobalt and Duane Carnathan helped me do just that, I mean he really took care of me. When a problem arrived he took care of it, if you stop by ask for Duane More

Car buy Mo Malka was great. He did an excellent job explaining everything. I went in for an oil change on my car and ended up buying a car. Mo Malka was great. He did an excellent job explaining everything. I went in for an oil change on my car and ended up buying a car. More

Awesome people We live 2 hours away and Molly Phillips was so kind and friendly! She took care of us like we were family. Everyone made this experience so fun and e We live 2 hours away and Molly Phillips was so kind and friendly! She took care of us like we were family. Everyone made this experience so fun and easy no pressure and very helpful. Other car dealers should take lessons off of them Thanks also to Brian Russ he really was so helpful and kind. Can’t say enough about this experience👍 More