Diehl Honda of Massillon

Great customer service!! I traveled to 3 different dealerships looking for a Honda Civic. This dealership was by far the best. Brian was extremely knowledgeable and went above I traveled to 3 different dealerships looking for a Honda Civic. This dealership was by far the best. Brian was extremely knowledgeable and went above and beyond to make sure I found the right car for me at the best price! More

CRV purchase from Duane I purchased a 2017 CRV. Duane Carnathan was knowledgeable and courteous. No hype or pressure. This is my 4th Honda purchase from Waikem and was a I purchased a 2017 CRV. Duane Carnathan was knowledgeable and courteous. No hype or pressure. This is my 4th Honda purchase from Waikem and was a pleasant experience. More

Painless car buying experience! Great people with great deals. They make you feel comfortable with your purchase. Over all, it was an amazing car buying expe car buying experience! Great people with great deals. They make you feel comfortable with your purchase. Over all, it was an amazing car buying experience, not like any dealership I have visited before! More

Duane made truck shopping painless This was the quickest and easiest process for buying a vehicle. No games. Thank you Duane for your speedy and professional service. I would recommend This was the quickest and easiest process for buying a vehicle. No games. Thank you Duane for your speedy and professional service. I would recommend Duane to anyone looking to buy a new or used vehicle. More

2010 Honda Accord from Duane I live in Wooster. I went to countless dealerships in the immediate area and I not only couldn’t find a car I loved, I almost felt like the sales team I live in Wooster. I went to countless dealerships in the immediate area and I not only couldn’t find a car I loved, I almost felt like the sales teams I was working with didn’t care about my experience at all. I wasn’t in the market for a brand new car but I was looking to spend $12,000-15,000. To me that’s still a lot of money. I wasn’t asking for things I knew I couldn’t afford. So after being disappointed after leaving every dealership I expanded my search. I stopped in at Waikem after looking online. At first I was disappointed because the car I chatted about was already sold. Needless to say, Duane apologized and moved the focus to what they did have for me to look at. There was multiple accords in my price range. After looking I still didn’t love any. He told me about one that they were taking in on a trade but it wasn’t going to be at the dealership until Friday morning. I asked if he would send me pictures and a discription once the car got there. First thing Friday morning I had a text message from a number that wasn’t in my phone book. It was Duane with multiple pictures of the car. I work the weekend shift so I wasn’t able to see it in person until Monday. He said he would let me know if it sold over the weekend. Saturday evening he let me know it was still available. I made the trip to Canton to check the car out Monday morning. The service team still had things to do before the car could be sold but he made sure they had it put back together for a test drive. I was able to drive the car to Orrville to have a friend inspect the vehicle for my own peace of mind. After coming back we sat down to talk numbers. It was a high pressure talk. He wanted to make sure I had all my questions answered because I had never purched from a dealership. We ended up agreeing on a number I felt comfortable with. Since it still had to be finished up in the service area Duane stayed in touch with me to keep me posted on how the car was coming along and when I would be able to pick it up. They had the car ready by the time promised. After arriving to pick up the car he went over it with me again and one of the sales managers even came out to talk about the purchase with me. I’ve waited a week to write this review to make sure I didn’t have any buyers remorse and I’m still happy as can be. My family now has a very dependable and stylish car for years to come. Thanks again Duane for all your help! More

Duane Carnathan made our buying experience the best. We had already decided on a CR-V, but was shopping for a dealer. Had expected to find one closer to home, but Duane made us realize that closer is no We had already decided on a CR-V, but was shopping for a dealer. Had expected to find one closer to home, but Duane made us realize that closer is not necessarily better. Knowledge of the car, it's features and operation just flowed out. I so enjoyed my talking with him, I realized we were buying more than a car and it was going be worth it. The day after taking delivery we went to Rhode Island for a week. Then upon returning we had the TST Protection Package installed. We love the car, it's operation, ride and features. Duane made sure that our dealer experience would be top notch as well. More

Awesome team and service Thanks to Cory Durbin and the whole Waikem team for the hospitality and great buying experience. They were awesome! Excellent service and informative Thanks to Cory Durbin and the whole Waikem team for the hospitality and great buying experience. They were awesome! Excellent service and informative help as we found the car we need for our family. Thank you More

Great Car Buying Experience While car shopping at Waikem, we were greeted by Duane Carnathan. He was very professional and knowledgeable. We test drove several cars and Duane ans While car shopping at Waikem, we were greeted by Duane Carnathan. He was very professional and knowledgeable. We test drove several cars and Duane answered all of our questions and explained the features of each car. We finally chose a Honda Accord and he gave us a great deal on it. Thanks Duane! More

Very friendly and knowledgeable. Duane was very knowledgeable and a tremendous help. Made working with a car dealer easy. He even came in on his day off to deliver the car to my wif Duane was very knowledgeable and a tremendous help. Made working with a car dealer easy. He even came in on his day off to deliver the car to my wife. Thank you!! More

"GReat experience buying our first Honda CRV" We went over to Waikem Honda to try out a Honda CRV. We were greeted by Duane Carnathan who was very personable, knowledgeable, helpful and understan We went over to Waikem Honda to try out a Honda CRV. We were greeted by Duane Carnathan who was very personable, knowledgeable, helpful and understanding as to what we were looking. After our great experience with Duane we sent our son to him as he was also looking for a newer Honda. Doug M More