Diehl Honda of Massillon

Great service Duane Carnathan was a very helpful salesman! Was able to assist me in turning in my lease and buying a new vehicle. Very good at communicating via te Duane Carnathan was a very helpful salesman! Was able to assist me in turning in my lease and buying a new vehicle. Very good at communicating via text, phone call, and emails when I had questions after leaving. More

Great Experience Duane goes over and above to make sure that you are satisfied and follows up after sale to make sure you are satisfied. The car was serviced and Duane Duane goes over and above to make sure that you are satisfied and follows up after sale to make sure you are satisfied. The car was serviced and Duane even made sure to get a new wiper because the wiper was torn. Car was very clean and all the service was done before we got the car. Honest and friendly dealership. More

Excellent I started looking at Accords through Truecar and was quickly contacted by Tatum. She was very knowledgeable and friendly. This has been one of the eas I started looking at Accords through Truecar and was quickly contacted by Tatum. She was very knowledgeable and friendly. This has been one of the easiest car buying processes I have experienced. Many thanks to Tatum and the Waikem group. More

New Lease, from loyal customer Three hours and done with trade-in and new lease, no problems, very friendly, and professional. This is not the closest Honda dealer to us, but w Three hours and done with trade-in and new lease, no problems, very friendly, and professional. This is not the closest Honda dealer to us, but we have been loyal to Waiken due to their customer service. More

WonderfulCar Leasing Experience Just recently leased a new 2018 Honda CRV from Waikem Honda. On the first day that I went to the dealership, Eric Biggie explained my options for ei Just recently leased a new 2018 Honda CRV from Waikem Honda. On the first day that I went to the dealership, Eric Biggie explained my options for either leasing or buying. He also went over features of the CRV. I came back two days later and Eric was not available, so Duane Carnathan assisted me. He went over the options on the car and guided me through the paperwork. I would like to say thank you to both of them. I really appreciate their attention to detail and explaining everything to me. Thanks Waikem Honda for hiring Duane & Eric. They are the best at what they do. JoAnn More

Eric Biggie is the Best Waikem Salesman My husband and I purchased our first vehicle from Waikem Honda in 1982, and we purchased our new CRV the first part of March 2018. I know we had a goo My husband and I purchased our first vehicle from Waikem Honda in 1982, and we purchased our new CRV the first part of March 2018. I know we had a good experience back in 1982, but we will not forget the professional and easy experience of this most recent purchase. We had looked at another car dealer before stopping at Waikem...from the minute we started talking to Eric we could tell that customer service is most important to Waikem. We were treated like royalty compared to the other dealer we visited! We fist looked at the CRV on a Monday afternoon and Wednesday afternoon we were the proud owners and driving it home! Thanks Eric Biggie for making this car purchase a painless operation! More

Car buying the right way! I have been looking for a new vehicle for quite some time so I was down to only about a dozen choices!!! Brian Russ was very knowledgeable and made t I have been looking for a new vehicle for quite some time so I was down to only about a dozen choices!!! Brian Russ was very knowledgeable and made the buying experience pleasurable in every way! This is the second new Honda I have purchased from Waikem so I was confident that I would be treated in a professional courteous manner. I highly recommend Brian, and Waikem Honda when looking for a new or used vehicle! More

Great Experience!! Just recently purchased a Honda Civic and was pleased with the whole experience. This was our first encounter with Waikem Honda and it was very well Just recently purchased a Honda Civic and was pleased with the whole experience. This was our first encounter with Waikem Honda and it was very well handled. Our salesman-Eric Biggie- was very helpful and on top of all questions that we asked. He made the transaction very enjoyable and, once we made the decision to buy, he explained everything thoroughly and followed through with us till we drove off the lot!! Would highly recommend him to anyone looking to buy!!! More

Excellent sales experience I recently purchased a 2018 Honda CR-V and I absolutely love it. Duane Carnathan was the employee that helped us - he did an excellent job. He was pat I recently purchased a 2018 Honda CR-V and I absolutely love it. Duane Carnathan was the employee that helped us - he did an excellent job. He was patient with our many questions as we considered two different cars, but ultimately decided on this vehicle. When I picked the car up he went above and beyond to make sure I was comfortable with the features and continued the follow up a few days later. We will definitely plan on purchasing our next vehicle from Duane. Thanks for everything! More

No respect for customers AFTER the deal is made. I am that guy that buys a new vehicle every couple years. I bought a new Subaru from Waikem and it went as good as any other dealer. A year later I wa I am that guy that buys a new vehicle every couple years. I bought a new Subaru from Waikem and it went as good as any other dealer. A year later I wanted a truck and found exactly what I wanted. This one had some minor issues they agreed to repair on the "We owe" form. Fix a couple scratches, add weather tech floor mats and new tires because the current tires were down to the wear marker. A couple weeks later I returned to pick up my truck and found the following: The tires were replaced but not new, the floor mats weren't for the correct year and the scratches were buffed, but still there. Their service manager tried to lie and tap dance around the tires, but it is simple. If the little tabs aren't there, they aren't new! DUH! Overall it was okay, but a lackluster car buying experience. Fast forward a couple years and it was time to buy a new truck. Clearly "Take-em Waikem" was not even an option so I went to a dealership with a better reputation in Massillon. Greatest experience ever! When I purchased my new Chevy truck I was told I had a refund on my extended service contract and had to return to Waiken to process the refund. I was told by Jared Swineheart, Finance Manager, (half of the last name is correct, the other half is clearly missing.) that I should have it in six weeks. I did not. I called at week seven and Jared then told me not to worry about it until week eight. Week eight came, my refund did not and Jared ignored four voicemails from me inquiring as to if there was anything I needed to do. I contacted the extended service company and was told they issued the check to Waikem on January 8th. Here we are at February 14th, I call and had to fight to speak to Jared. He asked for an updated address which I had already given him once in person and again when I called on week seven. He told me he may not have received any of my four voicemails as he shares the office with another crook, my bad, employee. I get the sharing of the office, but the voicemail was personalized with his name. I believe this is referred to as a lie? Something I have come to realize must be part of their training program. George Sr would be very disappointed in the disaster of uncaring and unorganized liars his offspring have embraced and tolerated. Bottom line, I will NEVER go there or allow anyone I care about go there. Those I don't like, I will send them in droves! I honestly think JD Buy-rider has a more credible group of employees. Complete opposite of their commercials and what George's business model was. STAY AWAY!!!! More