Diehl Honda of Massillon

Dave Sherman was friendly and helpful. I highly recommend Dave as a salesperson. I will be coming back. I highly recommend Dave as a salesperson. I will be coming back. More

I made an appointment to have a noise looked at in my car. The car is under warranty. When the tech addressed me he informed me that if it was not warranty related I would be charged 159.95. I was not to car. The car is under warranty. When the tech addressed me he informed me that if it was not warranty related I would be charged 159.95. I was not told this when I made the appointment. After becoming upset the manager did make it right, but the tech continued to ask me questions as if the noise was my fault. Had I been in an accident? Have I had the injectors worked on? WHAT ITS A BRAND NEW CAR!! It continued if it was an animal I would have to turn into my insurance. I was so stressed out by the end of this appointment! I have bought 2 brand new Hondas at this location. Not only will I not purchase another vehicle here I will never have another service done here. More

NaShawn was the perfect salesperson! I dread going to buy a car because of the high pressure, but there was none of that with him!! He made me feel like he was truly a partner in helping I dread going to buy a car because of the high pressure, but there was none of that with him!! He made me feel like he was truly a partner in helping me get the perfect vehicle for me! I test drove a Passport and then I wanted to drive a Pilot for comparison. There was a different package Pilot in the front, but he went to the back lot to get me a Pilot that had the same package as the passport so I had a direct comparison. Bob came over and introduced himself while I was there, then he called me Monday morning to see how I liked my vehicle and about my experience, NaShawn called me a few hours later. I feel very taken care of with Diehl, I would definitely recommend NaShawn to my friends. More

Customer service at its finest! An overall great experience at Diehl Honda. Thank you to Cody and Bob, I love my new CR-V. I will definitely recommend. An overall great experience at Diehl Honda. Thank you to Cody and Bob, I love my new CR-V. I will definitely recommend. More

Very good service from him the whole time , definitely would want my friends goin to him would want my friends goin to him More

They were very fast and efficient on getting my car in and getting my tire replaced and getting my tire replaced More

Great job as always well done everybody thank you for working on my car thank working on my car thank More

Issue unresolved. Didn’t seem to listen to my description of the actual problem which was never fixed. Broken plastic in my car afterwards. Idk where it’s from. Looks Didn’t seem to listen to my description of the actual problem which was never fixed. Broken plastic in my car afterwards. Idk where it’s from. Looks like pieces from the car. Want compensation. This is ridiculous More

I brought my Honda Crv in for its first oil change and rotation. Lindsay was very thorough explaining the details of the multi-point inspection. The service department was very busy, but work was complete rotation. Lindsay was very thorough explaining the details of the multi-point inspection. The service department was very busy, but work was completed in good amount of time. More

It was a good first time car buying experience, with minimal pressure an d I really enjoy the car that I picked out. minimal pressure an d I really enjoy the car that I picked out. More