Diehl Honda of Massillon

I felt very comfortable purchasing a car from Diehl Honda. Duane was very knowledgeable, consistent with his communications, & wasn't pushy. He was very courteous and friendly. Now the finance perso Honda. Duane was very knowledgeable, consistent with his communications, & wasn't pushy. He was very courteous and friendly. Now the finance person, Jason, can be pushy & disrespectful at times. He doesn't like you to tell him "no". I understand he is trying to sell more products & wants me to return to Diehl Honda but, it is my money. He wouldn't stop me from purchasing another car from Honda though. More

Service was on time and appeared to be done correctly. I would recommend to any Honda owner for service. I would recommend to any Honda owner for service. More

I had a great experience and the people were friendly and kind. Things were quick and easy. kind. Things were quick and easy. More

Very personable! Uses No hard sell tactics. Extremely knowledgeable. Willing to go the extra mile. Uses No hard sell tactics. Extremely knowledgeable. Willing to go the extra mile. More

Great service, prompt and courteous. Alicia was very helpful and took great care of me Alicia was very helpful and took great care of me More

The dealership was great. Asking for a specific number of words is stupid. Extra word. Asking for a specific number of words is stupid. Extra word. More

I was very appreciative of how quickly they got my Honda in the shop due to the recent recall. They were very efficient and knowledgeable about the recall as well. Curt and Alicia were very kind with helpin in the shop due to the recent recall. They were very efficient and knowledgeable about the recall as well. Curt and Alicia were very kind with helping me get it taken care. I’m unsure of the gentlemen’s name that I met when I walked in, but he had reddish brown hair, he was very kind and even pulled my vehicle in the garage because it was raining. The ladies at the front desk were very kind as well, there was a lady training and whoever was training her was doing a wonderful job as well. I am glad I bought my Honda hrv from Diehl and I am glad I had it serviced there! More

The service department saw me the same day I called in for service. I was kept informed of what was needed and the cost, and the car was ready when promised. The service staff was courteous and efficien for service. I was kept informed of what was needed and the cost, and the car was ready when promised. The service staff was courteous and efficient. More

Went out of their way to put me in the right vehicle. They explained the whole process completely and had me in the vehicle of my dreams They explained the whole process completely and had me in the vehicle of my dreams More

“I recently took my car in for service to diagnose an issue, and I was informed the cost would be $200. While I understand the importance of paying for quality work, I found the pricing misleading. Initi issue, and I was informed the cost would be $200. While I understand the importance of paying for quality work, I found the pricing misleading. Initially, I was told the service fee was $150, but additional charges were added, bringing the total to $200. As a hardworking individual who values transparency, I find this practice deceptive and unfair. Additionally, I feel that repair costs for motor vehicles are often overinflated, making it even more challenging for everyday people to afford necessary maintenance.” More