Diehl Honda of Massillon

Dave took good care of me, walked me thru the process and the pricing. Check out was easy. I appreciate their professionalism. the pricing. Check out was easy. I appreciate their professionalism. More

While viewing my tech video (which are great), my tech said my best tires were already installed on the front so a tire rotation wouldn't be needed. I was still billed for the service and have not receive said my best tires were already installed on the front so a tire rotation wouldn't be needed. I was still billed for the service and have not received a credit back for the services. More

When reviewing my tech video, which are great, the tech stated my best tires were on the front already and a rotation wasn't needed. I was still charged for the service and I have not received a refund. stated my best tires were on the front already and a rotation wasn't needed. I was still charged for the service and I have not received a refund. More

excellent on time service, very helpful staff. no wait time or very little very nice waiting room no wait time or very little very nice waiting room More

I serviced my vehicle and in the process leased a new one. The dealership made it easy to discuss a price range that made sense without trying to discuss anything outside of that range. Everyone I spoke one. The dealership made it easy to discuss a price range that made sense without trying to discuss anything outside of that range. Everyone I spoke with was informative and the process was simple. I would continue to work with this dealership based on quickness of the service center and willingness to make the car buying/leasing process straightforward. More

Very professional and courteous. Informed us exactly what they were going to do and why. Informed us exactly what they were going to do and why. More

Initially I called to schedule recall appt. and was placed on a list with approx. 300+ ahead of me. When I called several weeks later to see where I was on the list I had to leave a message. A and was placed on a list with approx. 300+ ahead of me. When I called several weeks later to see where I was on the list I had to leave a message. After not hearing back I received a call from the salesman telling me it'd been 2 yrs. since the purchase of my crv. I told him I wasnt happy the service department didnt return my call. I received a call within an hour. Later after experiencing issues with my crv's steering I made an appointment 3 weeks out. Being assured they'd set aside a part for me. After getting up at 6 and driving 45 minutes to my appt.. I was informed they used the last part on Wednesday and didn't have the part required for the recall. I was told they should have called you. Obviously they didn't. They were supposed to call me when they had the part after no call I had my husband call. Oh we just got them I was going to call you. Right. The only redeeming thing about this experience was the gentleman in service who took care of things when I brought the crv in. He was far more professional than anyone else I dealt with. Needless to say I won't be dealing with Diehl in the future. I drive 30 extra miles to Park or Serra More

people are very nice and caring. all very professional and made me feel very comfortable all very professional and made me feel very comfortable More

Upgrading my lease was easy and straightforward. Every team member was very friendly and courteous. Some even remembered me from when I got the prior lease. I was offered significantly more for my t Every team member was very friendly and courteous. Some even remembered me from when I got the prior lease. I was offered significantly more for my trade-in than dealerships near me in Cleveland. Worth the drive everytime. More

I was disappointed they did not mention the gas smell from the fuel pump replacement. Apparently that is typical, but I was concerned something was wrong. A heads up would have been nice. from the fuel pump replacement. Apparently that is typical, but I was concerned something was wrong. A heads up would have been nice. More