Diehl Ford of Massillon

I purchased a 2018 Ford Escape on December 23, 2017 I received excellent assistance from Sarah, Bob, and Pete throughout my purchase. It began with Sarah remaining in contact with me regarding prices an I received excellent assistance from Sarah, Bob, and Pete throughout my purchase. It began with Sarah remaining in contact with me regarding prices and availability. Bob worked to find the car I wanted at a price I wanted. Pete showed me how the car works. It was a painless process throughout. More

Eli Dodgson Eli was wonderful in helping me pick out a great car. He was upfront and honest with me and guided me through the whole process. Eli was wonderful in helping me pick out a great car. He was upfront and honest with me and guided me through the whole process. More

Great car buying experience!!! The staff at Waikem Ford was great. They took the time to understand what my vehicle needs were and where my price point needed to be. Christina was The staff at Waikem Ford was great. They took the time to understand what my vehicle needs were and where my price point needed to be. Christina was a great sales person and made the car dealing experience smooth. She took the time to ensure I understood everything throughout the process and followed up after to make sure I did not need anything!! Thank you Christina!! More

Excellent Experience A sales person is the face of any dealership. Pete Shaheen exemplifies professionalism in motor vehicle sales, This dealership and its' employees ha A sales person is the face of any dealership. Pete Shaheen exemplifies professionalism in motor vehicle sales, This dealership and its' employees have provided our family with quality Ford products for well over a decade and we will continue to utilize them for sales and service. Our new Explorer was ready for delivery on time as promised. Pete spent all the time required to explain and demonstrate all of this quality vehicle's features. Being a multiple Ford vehicle family, the Ford brand is a given for us. So too is Waikem Ford as well as Pete and Bob. More

Nice experience! Received information about leasing from Molly in the internet sales department. She was very helpful and informative and we look forward to coming the Received information about leasing from Molly in the internet sales department. She was very helpful and informative and we look forward to coming there when our lease is up. Thank you for helping! More

Great Experience! I ordered my vehicle Waikem Ford and traveled from San Antonio, Texas to pick it up. Pete Shaheen was the best sales person I ever had the pleasure t I ordered my vehicle Waikem Ford and traveled from San Antonio, Texas to pick it up. Pete Shaheen was the best sales person I ever had the pleasure to work with. He had my vehicle ready for pick up on time and was very helpful with showing me how to use the new high tech features. I will travel to Canton again to buy my next vehicle from this dealership and work with Pete again!!! More

"Great Experience!!" We have just leased our 5th vehicle from Waikem Ford and it has always been a wonderful experience. Pete Shaheen has always been there for us, answer We have just leased our 5th vehicle from Waikem Ford and it has always been a wonderful experience. Pete Shaheen has always been there for us, answered any questions and so helpful. Pete is a delight to work with. Customer service is excellent!! My husband and I definitely would not go anywhere else but Waikem Ford. Thanks again to everyone in the Waikem family, especially Pete!!!! More

Great Experience! I have purchased my last 3 vehicles from Waikem and it has always been a pleasant experience. The customer service is exceptional and the transaction I have purchased my last 3 vehicles from Waikem and it has always been a pleasant experience. The customer service is exceptional and the transaction is easy. A special thanks to Pete Shaheen for going above and beyond for me! More

helpful until the sale is finished You buy a vehicle great for a bit. Then if problem and if they do poor workmanship...oh it's natural wear and tear and they won't fix it BUT if insur You buy a vehicle great for a bit. Then if problem and if they do poor workmanship...oh it's natural wear and tear and they won't fix it BUT if insurance pays they are willing to fix but in a hurry for fast turnaround. If it's a fight between insurance and waikem and insurance says no to some of it and it is Waikems poor workmanship, it won't get fixed. Detailing was poor and window looks like was wiped with greasy rag. More

Great Experience! Pete did a great job helping us find the right car for us. No high pressure no bs one of the very best times I've had buying a car. Pete did a great job helping us find the right car for us. No high pressure no bs one of the very best times I've had buying a car. More