Diehl Ford of Beaver - Service Center

Work was completed satisfactorily. A warranty repair was performed with zero cost to me. So far I have a better impression of Diehl than of the previous owner of the dealership. A warranty repair was performed with zero cost to me. So far I have a better impression of Diehl than of the previous owner of the dealership. More

I left 3 messages over several weeks and no one called me back. Finally someone answered and I was able to make an appointment. I did a night drop and indicated in the envelope the work that I needed done. T back. Finally someone answered and I was able to make an appointment. I did a night drop and indicated in the envelope the work that I needed done. This included changing the oil, inspecting it, and repairing the problem that was causing several messages to appear on my dash screen. They found the problem and had to order parts to fix it. They had my car for a month. When it was finally done and I went to pick it up, they said I didn’t owe anything. It was covered under warranty. Great, except I should have owed for the oil change and inspection. Well, they never did that it. More

I was very pleased with the attention to detail that the service personnel showed my vehicle..I liked the multi-point inspection video, and the communication via text. service personnel showed my vehicle..I liked the multi-point inspection video, and the communication via text. More

I enjoyed my visit to Diehl Ford, they changed my oil, gave me the resources to fix my auto starting ap, and reset my gauges. Thank you. gave me the resources to fix my auto starting ap, and reset my gauges. Thank you. More

I was very satisfied. They honored my free inspection, etc. with Ron Lewis since buying it new from them back in 2011. I called since I had the flu and didn't want anyon They honored my free inspection, etc. with Ron Lewis since buying it new from them back in 2011. I called since I had the flu and didn't want anyone exposed to it, that my son-in-law dropped it off and was able to pay over the phone. He was very courtesy on the phone. When I went to pick it up, it was locked as requested with all the paperwork and receipt printed. They even had a thank you card for me. It was a very easy, enjoyable experience. Thank you so much. More

Everything was pretty good. I'm a bit disappointed that no one checked tire pressure before I took delivery. I also expected that the engine bay would be detailed but it wasn't. I'm a bit disappointed that no one checked tire pressure before I took delivery. I also expected that the engine bay would be detailed but it wasn't. I took the vehicle to my local dealer because my cruise control won't work. They say I need a new PCM. Oh well, hopefully it will get squared away. More

I made a service appointment over a week in advance for a particular day. When I go to get my car it was not serviced . Because of work restrictions I was not able to leave it for additional days. Their ex particular day. When I go to get my car it was not serviced . Because of work restrictions I was not able to leave it for additional days. Their excuse was they just didn't get to it. My appointment was in the morning and it was scheduled over a week in advance. Unacceptable in my opinion More

Very satisfied with my experience will definitely use the diehl ford service department in the future diehl ford service department in the future More

Brian Scott always goes the extra mile to help me when issues arise. He's been working to keep me informed as we get the job done. issues arise. He's been working to keep me informed as we get the job done. More

Great customer service,very friendly . I appreciated the van getting washed and they also put on the wipers I brought with me.Thank you! I appreciated the van getting washed and they also put on the wipers I brought with me.Thank you! More