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Diehl Chevrolet of Hermitage - Service Center

Hermitage, PA

4.2
131 Reviews

131 Reviews of Diehl Chevrolet of Hermitage - Service Center

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January 09, 2024

Half assed service. Not a friendly atmosphere. My vehicle still not right. Called about the problem and was told the computer needs to catch up with the tires???? More

by cathyreaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deanna DeCesare
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Bauman
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2023

Went in to diehl hermitage for a check engine light and a tire rotation and oil change, came back and said they didn’t find a check engine problem but proceeded to do my oil and tire rotation. Week goes by a More

by Don’t worry about it
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Bauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2023

Thought the price on the in cab filter was to extravagant. Live and learn I guess. More

by rodgerdodger60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna DeCesare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Diehl Chevrolet of Hermitage responded

Thank you for a great review! We appreciate you and your business! Thank you for the feedback about the pricing on parts.

December 19, 2023

Upset second time didn’t use my points and it cost me cash. They claim they can’t do it but why offer on set up . What is purpose of my points More

by kissthis16125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deanna DeCesare
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Bauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2023

Poor service. Worst customer service ever! I will never go back there. Would rather drive further More

by hcoley6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deanna DeCesare
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Bauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2023

I give them all 5 stars because the communication and service was very good and fast thank you More

by bobdibelllo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna DeCesare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Diehl Chevrolet of Hermitage responded

Thank you for a great review! We appreciate you and your business! Thank you for the feedback!

December 11, 2023

Very pleased with the service department. Kept us updated on what needed t be done on the car. Will definitely recommend the dealership to friends. More

by margie.lucas2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna DeCesare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Davis
Dec 14, 2023 -

Diehl Chevrolet of Hermitage responded

Thank you for a great review! We appreciate you and your business! Thank you for the feedback!

December 09, 2023

I hate taking surveys. Once in a while wouldn’t be bad but they want one every time you come in. More

by aer710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna DeCesare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Diehl Chevrolet of Hermitage responded

Thank you for a great review! We appreciate you and your business! Thank you for the feedback about the multiple surveys - unfortunately that is just something that is automated through General Motors! Thank you though for putting the time and effort into them!

December 08, 2023

We recently purchased our lease on our 2021 Equinox, I was quoted $125.00 for the Safety inspection by our sales person, we were charged $150.00. When I asked him about the difference, he said He would c More

by ajdecap2
Service Communication
Recommend Dealer
No
Employees Worked With
Deanna DeCesare
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2023

Good service, Merry Christmas and happy new year. Thank you for everything. Very happy with the service. More

by rrob7401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna DeCesare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Diehl Chevrolet of Hermitage responded

Thank you for your positive feedback, Beth! We're glad to hear that our service department provided good service! Merry Christmas and Happy New Year to you as well! If you have any further questions or concerns, please don't hesitate to reach out to us at 724-347-7702 - Thank you!

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