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Diehl Chevrolet of Hermitage - Service Center

Hermitage, PA

4.2
130 Reviews

130 Reviews of Diehl Chevrolet of Hermitage - Service Center

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June 11, 2024

I got an appointment right away and my issues with my car taken care of promptly. More

by cbailey423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna DeCesare
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Diehl Chevrolet of Hermitage responded

Thank you so much for your review for our Service Team Lead, Deanna! We appreciate your feedback and your business!

June 07, 2024

Don’t believe it when they tell you that you get state inspections free when you buy your vehicle there. You will still have to pay for the sticker and for your emissions. Once again this dealer is all More

by tothjm84
Recommend Dealer
Yes
Employees Worked With
Deanna DeCesare
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2024 -

Diehl Chevrolet of Hermitage responded

Thank you for leaving a review. I apologize for your disappointment. We do indeed provide the inspection services for free, the actual stickers are a fee that the state has established. If you would like to discuss this further, please feel free to give me a call at 724-347-7702. With Respect, Joe Pantone General Manager

June 04, 2024

My sales associate was amazing. Diehl played games with my contract, and removed her sale. More

by CHRISACRAVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beckie Napierkoski Sakonyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna DeCesare
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Bauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Diehl Chevrolet of Hermitage responded

Hello Chris. Thank you for taking the time to leave us a review. When you have time, please give me a call at 724-347-7702 - Extension 1209 as I would like to hear more of the concern you brought up in your review. With Respect, Joe Pantone General Manager

June 04, 2024

No problems with service department. They are always helpful. I've been going there for many years. More

by jenn24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna DeCesare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Diehl Chevrolet of Hermitage responded

Hello! Thank you so much for leaving us a stellar review!

June 04, 2024

Very satisfied Fast efficient , service was great. I would go back . Beautiful dealership. Everyone was nice More

by CJSDADDY57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna DeCesare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Diehl Chevrolet of Hermitage responded

Thank you so much for taking the time to leave us a review. It is thanks to great customers like you that we can continue to grow! At Your Service Joe Pantone General Manager

May 31, 2024

They did an awesome job on my car. The paint job matches great. You can’t tell anything happened to it. Thank you More

by kathywalko64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Motika
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Jun 04, 2024 -

Diehl Chevrolet of Hermitage responded

Hi, Kathy. Thank you so much for leaving us a stellar review!

May 31, 2024

Employees are very understanding and professional. They made time to take care of my truck right away. More

by njsimmons53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna DeCesare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Diehl Chevrolet of Hermitage responded

Hello! Thank you so much for leaving us a stellar review!

May 25, 2024

Great and friendly people who answered all my question and kept my updated on the repairs. Oil change and tire rotation was done in a timely manner. More

by skhrtlnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna DeCesare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Diehl Chevrolet of Hermitage responded

Hi! We are thrilled to learn that you had a positive experience with us!

May 11, 2024

They always do a great job on our vehicles- we’ve been customers (and bought our cars) here for years and even though they changed hands over the years, the same great people are still here. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deanna DeCesare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

Diehl Chevrolet of Hermitage responded

Hi! We are thrilled to learn that you had a positive experience with us!

May 06, 2024

Waited 2 hours and they didn’t even look at my truck. Finally after 2 hours said would be another 2 to 3 hours. This was on a new truck we purchased was 1st oil change and inspection. Which I think sh More

by suharmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Bauman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Diehl Chevrolet of Hermitage responded

Thank you so much for leaving a review and thoughts of your recent visit. I have researched what you had brought up and after pulling your repair order it appears that you were indeed in for an oil change and inspection but it also shows that you had two recalls as well as your right turn signal not canceling after activating it addressed as well. Normally we absolutely would had provided a loaner vehicle for you, but at the time of your visit we had no loaners in to assist you, for that I do apologize. In closing we absolutely do appreciate you and your time and I am sorry we did complete it as quick as you desired or that we had hoped to. Thanks to great customers like you we can take your feedback and take it to our team to become even better at what we do. If you would like to discuss this further, please feel free to reach out to me at 724-347-7702 - Extension 5120. Much Respect, Joe Pantone - General Manager.

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