Diehl Chevrolet of Hermitage - Service Center

Eric Kramer failed to assist This review is in regards to the service department. The power train warranty they include does not cover most things. After owning my used car from t This review is in regards to the service department. The power train warranty they include does not cover most things. After owning my used car from them for 7 months my car has had transmission problems. There was a leak and I provided the paperwork and the service manager Eric Kramer at first told me I am on my own and to see what’s wrong would be 100 dollars. After consistently telling him to look at it he said he finally would and I needed a front axel repaired. He told me that isn’t covered in the power train warranty. I was definstely let down and I’d stay away from the company as a whole for future purchases due to Eric. I’ve been loyal to them for 8 years too as well as my mom. I consistently mentioned to him about good faith and doing the right thing but was told it is what it is and you get what you pay for when buying a used car. Couldn’t even get him to make a deal with labor costs for it. More