Diehl Chevrolet of Hermitage - Service Center

Rude did not even put my car back together they threw the parts in the truck since I decided I did not want them to fix it. I was charged when I was not informed ahead of time that I would be. Will never use parts in the truck since I decided I did not want them to fix it. I was charged when I was not informed ahead of time that I would be. Will never use Diehl atain More

The staff at the dealership treated me like part of the family. Very quick and efficient service. family. Very quick and efficient service. More

Service was quick. They were ready for my appointment. The waiting room was clean and the coffee was hot. They were ready for my appointment. The waiting room was clean and the coffee was hot. More

On 5/31/22, I dropped my car off at their collision center for them to replace my front bumper, replace my passenger side headlight assembly, and to repair the passenger side fender. I also was going t center for them to replace my front bumper, replace my passenger side headlight assembly, and to repair the passenger side fender. I also was going to have a new driver side headlight assembly replaced as I would pay for that out of pocket. On 6/8/22, they called and said my car was done. I went to pick it up and it was unacceptable. The bumper was replaced with another one that had a cracked chrome strip on the bottom of it, the passenger side fender was sticking out at the very top of it at least a 1/4 inch, and they never ordered my drivers side headlight assembly. They said my car would be done on 6/10/22. I mentioned what about my gas that now have to pay for in a rental I had that I just filled up and I have to continue to drive it until my car gets done. They said they would reimburse me for gas. 6/10/22 comes around and I call about my car and they said it's still not done. So from 6/10/22 - 6/24/22, I made several calls and my car still wasn't done. On 6/24/22, they call me and say my car is done. I go to pick it up after I dropped the rental off. I had a front license plate bracket that they didn't reinstall. They guy who said he would reimburse me for gas wasn't in so I dealt with another guy about the gas. I had $280 in receipts for gas. Instead of reimbursement for gas, he didn't charge me for the headlight assembly which cost $327. I left. My headlight assemblies on both sides needed readjusted as they were pointing up higher than normal causing oncoming drivers to blast me with their high beams. 2 days later they call me up stating I didn't sign off on the form for the insurance company to release payment to them. I told them about the fender sticking out at the top and they said come back up as they can readjust it. I did have them put my front license plate bracket back on before I signed the form for payment. I will never deal with anything like that again. I'll go somewhere else for body work from now on. I won't recommend them at all. More