Diehl Chevrolet of Hermitage

The only Dealer I work with.. My family has dealt with Mel Grata Chevrolet for a few years now and the service and purchasing experience is top tier. I currently live in Baltimore, My family has dealt with Mel Grata Chevrolet for a few years now and the service and purchasing experience is top tier. I currently live in Baltimore, MD, however, I have purchased my last 4 vehicles from Grata (Hermitage, PA) and plan to continue as long as the dealership and my family remains in the area. Mel Grata has been truly fair with pricing compared with competitors. The service department is truthful with the extent of repair costs and the service fees are equally fair compared to competitors from PA to MD. Every staff interaction is professional and friendly. Thank you for your service. New purchase: 2016 Chevrolet Tahoe LTZ More

Excellent customer service. I have been going there for years. Treated very fairly. Great pricing and service. Very professional and friendly. I just leased a 2017 vehicle and To I have been going there for years. Treated very fairly. Great pricing and service. Very professional and friendly. I just leased a 2017 vehicle and Tom went over everything about the vehicle. More

Great customer service! Mel Grata Toyota provides excellent customer service whenever we need their assistance or whenever we bring our car in for service. Paul Hilliard did Mel Grata Toyota provides excellent customer service whenever we need their assistance or whenever we bring our car in for service. Paul Hilliard did an excellent job with getting us the right vehicle for a fair price. We've been dealing there since 1983. More

Great experience I left another dealership frustrated with their tactics. Mark was super informative, straight forward, and very professional. These qualities along w I left another dealership frustrated with their tactics. Mark was super informative, straight forward, and very professional. These qualities along with the product made our buying experience very easy. Love my Rav 4 too! More

Very enjoyable for buying a car Everyone was friendly and very heelpful showroom is very nice, I had a very good experience and will come back.Bill and Ryan were v e Ryan helpful, so Everyone was friendly and very heelpful showroom is very nice, I had a very good experience and will come back.Bill and Ryan were v e Ryan helpful, so far I like my Camry More

Efficient courteous dealership Just purchased my 2nd new vehicle from Mel Grata Toyota. , Appreciate salesperson John Fragola (very personable) obtaining my Rav4 Hybrid with option Just purchased my 2nd new vehicle from Mel Grata Toyota. , Appreciate salesperson John Fragola (very personable) obtaining my Rav4 Hybrid with options and the color I requested. Glitch free transaction. Feel I received a fair price on the Rav4 and my trade-in, and the $750 rebate helped seal the deal. Thanks also to Michael G. for the smooth no surprises paperwork completion. Very nice/clean showroom and lounge area. More

Straight forward car dealer. First off - I am usually too lazy to write a review. However, my experience here was very positive and I felt compelled to write one for them, especi First off - I am usually too lazy to write a review. However, my experience here was very positive and I felt compelled to write one for them, especially since I didn't see any other reviews. I conducted my search for a 2015 Toyota Prius via email. I was very clear on what I wanted and my contact at Mel Grata Toyota - Paul Hilliard - was one of the only people to reply EXACTLY to ALL of my requests in a timely and professional manner. Though I live in Pittsburgh, I was willing to drive the 70 miles to this dealership because they gave me the best offer, and I was glad that I did. When I arrived to take delivery the car was clean, filled up with fuel, and had the new plate on it. Most importantly, the finance manager I worked with - Andrew Reckhart - had the paperwork filled out EXACTLY as Paul and I had discussed via email, thus there were no surprise costs (another dealership I almost bought a car from with tried to sneak a $199 'etching' into the price. I walked out, and am glad that I did). From my discussions with Paul, Andrew knew in advance that I had no interest in any of the extras (warranties, GAP insurance, etc.) and was not pushy like some other finance managers can be. He answered all of my questions in a satisfactory manner. I absolutely hate shopping - car shopping in particular - but glad that I was able to give Mel Grata Toyota my business. More