Diehl Chevrolet of Hermitage

I bought a Chevy Cruz and it smelled like cigarettes bad. I left the car there the day I bought it and was promised they would change the filter under the dash scrub the interior and light a bomb in the car I left the car there the day I bought it and was promised they would change the filter under the dash scrub the interior and light a bomb in the car to get rid of the smell. I picked the car up on Saturday and nothing was done. I needed the car or I would have left it there. The car smells bad it only had 11,000 miles on it so someone was a heavy smoker. Why should I have to pay someone to clean the car and change the filter. Horrible service would not recommend!!! More

Very poor experience, ever since we bought a new Toyota RAV 4 in 2016. Latest experience was the last nail in the coffin... Was getting a "Parking assist malfunction" message, which is a problem with th RAV 4 in 2016. Latest experience was the last nail in the coffin... Was getting a "Parking assist malfunction" message, which is a problem with the sensor, and took it to them. They kept the car for 4 hours, and then have the gaul to tell us " it is a sensor problem" and charge $ 158 to tell us that- something which we already know- giving it a fancy term "vehicle diagnostics" Imagine charging you 158 dollars for something you already know. Like going to a doctor with abdominal pain and the doctor says " you have abdominal pain" and you pay $ 158 to hear that. Most rude and unprofessional group of people. Would never suggest dealing with them, EVER! More

At Taylor Toyota you have pleasant people with good manners and they get the job done quickly. manners and they get the job done quickly. More

1 am very happy with the way they handled my claim. We have always had body work done at this location before they were owned by Taylor and assumed the service would be the same. Thanks have always had body work done at this location before they were owned by Taylor and assumed the service would be the same. Thanks More

I was very pleased with Taylor Toyota on my recent purchase. Joshua Hamm was my go too guy and will be at my next purchase. He was great to deal with and very quick with finding out info for me. Taylo purchase. Joshua Hamm was my go too guy and will be at my next purchase. He was great to deal with and very quick with finding out info for me. Taylor Toyota followed through with what they promised and that was pleasing for me. More

Anthony gave $200 for the trade in of my well maintained, drivable Camry that would have gotten $300 minimum from a junkyard including towing. Disrespectful. drivable Camry that would have gotten $300 minimum from a junkyard including towing. Disrespectful. More

Made an appointment to view a 2018 Chevrolet Trax. The salesperson was Scott Bickley. He was ill prepared and lacked product knowledge of the vehicle in question. Despite my reservations considering the i salesperson was Scott Bickley. He was ill prepared and lacked product knowledge of the vehicle in question. Despite my reservations considering the interior wreaked of cigarette smoke, I took it for a test drive. Upon my return, I asked Mr. Bickley what the best price on the vehicle was and he went into some schpeel about pricing based on algorithms which sounded like a lot of sales bull. He then asked me where I thought it should be priced. Upon hearing my response, he replied in a very smart xxx tone; "I guess you're looking at the wrong car." I turned to him, replied "I guess I am." Handed him the key and left the lot. He was unprofessional, unprepared and a complete xxx hat. I would not recommend this dealership if you were buying a bicycle. Nor would I recommend you purchase it from Mr. Bickley. More

Quite a story here: On the last night of a cross-country drive from LA to Boston, A deer hit my Tacoma while driving the speed limit on I-80. Since I live 2,500 miles away and had to have the truck taken so drive from LA to Boston, A deer hit my Tacoma while driving the speed limit on I-80. Since I live 2,500 miles away and had to have the truck taken somewhere I don't know, I insisted my insurance company take my truck to the nearest certified Toyota dealership. I'm glad I did. I was always kept up with the status of the repairs and my truck looks and drives good as new. Body shop manager Jon Deacon is a total pro. Thumbs up. More

Our second lease purchase with Josh since end of April with new Camry and Rav 4. Very happy that the lease exchange went very smoothly and that we were able to get the vehicle we wanted. with new Camry and Rav 4. Very happy that the lease exchange went very smoothly and that we were able to get the vehicle we wanted. More

Great experience from sales to manager all the way through finance. Highly recommend Anthony!! Todd and Oak in finance were a joy to work with. through finance. Highly recommend Anthony!! Todd and Oak in finance were a joy to work with. More