Dick's Hillsboro Honda

Worst experience I've ever had You will get the run around from everyone here and they will run your credit even if you flat out ask them not to. (I came to them preapproved from You will get the run around from everyone here and they will run your credit even if you flat out ask them not to. (I came to them preapproved from my Credit Union. The sales rep (Kelley) told me I need to fill out the credit application to pull my loan pre approval from the credit union. Okay fine but you're not going to run my credit right? Well it's okay on your credit if you have multiple inquires on a loan. They know people loan shop. I know, but I do not want my credit run. Okay I will tell them. A few weeks later I get a letter from them. They ran my credit.) That's the least of my problems as I did buy a new Civic from them with the agreement a few things would be done. One of those things was fixing some scratches. I had to come back to have this done as the "detail guy" didn't work on weekends. No big deal. I schedule time off work and make appointment with the Service Dept. After sitting in their lobby for TWO HOURS, I'm told by Brodie it won't be done because previously mentioned "detail guy" didn't show up today and they couldn't get ahold of them. I'm told they will be in touch. No one calls me. I email Kelley, who sold me the car, my displeasure of wasting my time in their service dept. I then get a voicemail from the general sales manager Michael. I call him back and leave a voicemail. Never hear from him again. I email Kelley again and tell her I just want my car fixed and it needs to be on a Saturday/Sunday as I can't take more time off work. I get a call from Brodie telling me he can get me on Saturday as the "detail guy" will be in. Great, let's do that. I sit in the lobby yet again for an hour to be told that Mr Detail Guy didn't show up again and that he could be in later but he's not answering his phone. However, they tired to buff it out but it needs more than a quick buffing. It's going to be more extensive. "We'll be in touch and try to schedule our detailer with you again". Four days go by and no call. I email Kelley yet again to let her know I'm livid now and this beyond ridiculous. Then I get a call from Rich, the Service Dept Manager. He's agreed to drive a car out to me, pick up my car, have the scratches fixed and bring it back. This is scheduled now on a Friday and everything goes according to plan until I call after they have my car for 3 hours and Rich tells me that it's at a body shop (detail guy didn't show up for the 3rd time I guess) and they'll need it until Monday. He tells me it's going to require more work than we thought. That it's not just buffing. I told him you knew it was not just buffing, I was told this the last time I came down. He couldn't tell me a reason why it's couldn't be done that day other than that. I told him this is the third time you've had my car. Now you want it for days to just fix scratches?! I scheduled this to be done today, it doesn't take DAYS to fix scratches, and if it does, why wasn't this allotted for when I scheduled this for the THIRD time. He offered to reschedule for a different time to keep my car for 3 or 4 days. Why? So I can have my car sit there and not get done like the last 3 times you've had my car? No thank you. I have now completely given up on them. I will just look at the scratches as a reminder or a conversation piece to anyone who will listen about how much xxxxx Hillsboro Honda sucks. More

2006 GMC Denali I got an awesome deal they took care of all the nooks and crannies excellent staff professional salesperson tyanna it was well worth the trip going ov I got an awesome deal they took care of all the nooks and crannies excellent staff professional salesperson tyanna it was well worth the trip going over Highland look forward to dealing with them again More

Great Experience with Anthony Pelpola Bought my odyssey from this dealership in Nov 2015. It was awesome experience with Anthony Pelpola. He was very patient in answering all my question Bought my odyssey from this dealership in Nov 2015. It was awesome experience with Anthony Pelpola. He was very patient in answering all my questions with absolute zero pressure. When I went there for my first oil change a couple of weeks back, Anthony recognized me and came to say hi. Unfortunately during the purchase process, also had to deal with Jeremy who is very arrogant and absolutely had no respect for his customers. If not for Anthony, I would not recommend this place because of people like Jeremy. More

Great experience This was the first time I've enjoyed the purchase of a new car. No pressure from the salesman, a very relaxing environment and good inventory to choo This was the first time I've enjoyed the purchase of a new car. No pressure from the salesman, a very relaxing environment and good inventory to choose from. I was treated fairly and my salesman spent several minutes with me after the sale going over the features of my car. I highly recommend this dealership to everyone. More

General manager Dishonest general manager! After taking to him for two hours he promises me he could work with me on a new car. After a credit application and trade i Dishonest general manager! After taking to him for two hours he promises me he could work with me on a new car. After a credit application and trade information I drove a hour there and when I got there the hole story change! Bad dealership! More

Fast and easy to buy new car Was one of the easiest car deals to make. No hassles back and forth, and invoice price shown up front. Anthony was a great sales person and very knowl Was one of the easiest car deals to make. No hassles back and forth, and invoice price shown up front. Anthony was a great sales person and very knowledgable of Honda products. Would recommend anyone on the edge to make the drive! More

Good experience Teresa was the sales associate that helped me with the purchase of my new Honda CRV. We clicked, immediately! She took me to exactly what I wanted a Teresa was the sales associate that helped me with the purchase of my new Honda CRV. We clicked, immediately! She took me to exactly what I wanted and didn’t try to upsell me into a more expensive model. She really worked to get me a good deal, and I feel like I got that. I, also, appreciated the time that she took to teach me the Bluetooth and other electronic features of the car. I would definitely recommend Teresa to others. More

They really worked on my behalf I had gone to Dick's Hillsboro Honda for service on my Civic from the time they opened for business. When it came time to by a new car I wanted to get I had gone to Dick's Hillsboro Honda for service on my Civic from the time they opened for business. When it came time to by a new car I wanted to get a 2017 Accord hybrid, which was in short supply because production on the car had just begun. Dick's Hillsboro Honda found the car I wanted at another dealership, and sent one of their drivers to pick it up. As the car was being delivered, it was rear-ended at a stoplight. Dick's found yet another car that met my specifications and delivered it that same day. They were terrific every step of the way. More

Great new car purchase experience We went in trying to " just look" but had such a great no pressure experience with Carlos Davila that we decided it was a great time to make a purchas We went in trying to " just look" but had such a great no pressure experience with Carlos Davila that we decided it was a great time to make a purchase. Even after our purchase the customer service follow up calls to make sure everything is ok showed me that they truly appreciate our business. More