Dick's Hillsboro Honda

Kai was great to work with. Helped us through the entire process from phone call to signing papers. We were in and out in about 2 hours and Mike the sales manager help us stay right within our budget. Ove process from phone call to signing papers. We were in and out in about 2 hours and Mike the sales manager help us stay right within our budget. Overall it was a great experience. More

Anthony helped us get a brand new off the lot Honda Civic even though we have no established credit, for as cheap as possible, and he was very nice and professional. even though we have no established credit, for as cheap as possible, and he was very nice and professional. More

Anthony was a superb sales person. He was knowledgeable and helpful and not the least bit pushy. He went the extra distance to maker sure my purchase as a pleasant experience. and helpful and not the least bit pushy. He went the extra distance to maker sure my purchase as a pleasant experience. More

I bought a car this past June and applied for the college grad promotion ($500 off when financing with Honda), they asked for my transcripts to verify my eligibility which I gave them, but somebody from fina grad promotion ($500 off when financing with Honda), they asked for my transcripts to verify my eligibility which I gave them, but somebody from financing told the salesman that my transcripts needed to say the "expected graduation date," because it was 4pm (we started at 10am) they told me to continue with the purchase and leave a $500 check as collateral and bring them my transcripts with the expected graduation date the following day and they would destroy the check. The next day I emailed them the transcripts and called them to verify that they received them, and they told me that they had them and they would now destroy the check. Of course, a week later I found out that they cashed the check! I immediately called them and they told me something like "oh that's weird, well we'll mail you a check for the $500" They never mailed me the check and every time I go to the dealership or call them they always tell me that they are going to look into it and let me know. I have spoken to the two sales managers Brandon Bodine and Gilberto Barraza and with no luck. Brandon told me two months ago that he was going to submit a request for the check, but apparently, he did nothing because I did not get anything in the mail, and Gilberto listen to my story, told me that he was going to investigate and would call me back. He never called me back, and I have called them twice and he is always busy or in a lunch break and will call me back as soon as he can, but never does. At this point I just feel cheated and disappointed, I was overcharged $500, they told me that they would destroy the check and still cash it, nobody even apologized for the mistake. If you are going to offer a promotion you should honor it. More

I am rating a 1 for my service experience. I don't understand how a dealership can have a 10+ rating for sales and a horrible service department I wouldn't even give a full star. I purchased my car fr understand how a dealership can have a 10+ rating for sales and a horrible service department I wouldn't even give a full star. I purchased my car from Dick's Hillsboro Honda, but it was at a different dealership in a different state, so it had to be delivered. 2 weeks later, I found ants all over the rear passenger door. They claimed there was "food jammed into the trim" Being a brand new car...there has been NO open food in my car. The service report said "ants all inside door trim, around seals and underneath door trim panels" That is not ants getting food and taking it back to the colony...that is a nest...IN MY CAR. I was charged over $700 to fix the situation. I lost my new car smell...AND they forgot to give me my stuff that was in the car...I had to go back for my bag of sweaters and USB cords. I would recommend to absolutely buy a car here, but STAY AWAY form having your car serviced here. **Edited** Well that's cute...the service manager called and tried to make it right by offering me a $500 piece of tape for the front of my car to protect the paint...the same amount I was asking to be refunded.. I am still offended I am being blamed for the ants in my brand new car. More

Poor Service For the second time in a few months, brought the car to them for specific services and they tried to sell new services that were not requested. Very d For the second time in a few months, brought the car to them for specific services and they tried to sell new services that were not requested. Very dishonest business. Argue with customers. More

Please do not assume because this is a Honda dealership Please do not assume because this is a Honda dealership they will take care of you in the way other Honda dealerships might. Or at least if you do, Please do not assume because this is a Honda dealership they will take care of you in the way other Honda dealerships might. Or at least if you do, prepare to lose your shirt and any extra money you might have had walking in (I lost thousands ) do not need to give my specific interactions with them due to privacy concerns , anyone with any intelligence should recognize the warning I am trying to give. The auto response from the dealership to this review after they helped themselves to my money they didn’t earn and did not show grace at all is precious. I am also surprised by all of the positive reviews, given the situation at the dealership, I would not be surprised at all if we found out that these are somehow fabricated or at the very least managed/touched up by the unscrupulous managers (Anthony, Mike, and others) I observed and had to talk to. Been a Honda believer all my life and forever in my family, however this has me second guessing Honda or at the very least this dealership. Have a nice day. More

Sales Person was Great Great dealership with many cars to look at. Jonathon f was very friendly and helped every step of the way, he went out of his way to make sure I was h Great dealership with many cars to look at. Jonathon f was very friendly and helped every step of the way, he went out of his way to make sure I was happy with what I was paying. More

Typical sleazeball dealership Don't trust these guys further than you can throw them! Here's some of the dirty sales tricks you can expect them to pull on you, based on my direct f Don't trust these guys further than you can throw them! Here's some of the dirty sales tricks you can expect them to pull on you, based on my direct firsthand experience. 1.) Good Cop, Bad Cop. The first salesperson you talk to will be friendly and might even negotiate with you. Then he'll disappear and (after 10+ minutes; see #4) the sales manager will come out of his hidey hole and walk it back, saying there's no way he can reduce the price a penny from list, because see #2. 2.) Outright Lie. They'll tell you they're losing money on the car. I was shown (flashed really) a piece of paper with the number $3800 at the bottom which was supposedly how much money they were losing on the particular vehicle. How could a business that loses money selling cars ever stay in business? Answer: they couldn't. They're lying. 3.) Make You Feel Like You Bought The Car Before You Have. After Good Cop and I agreed on what I thought was going to be my final sale price, he wrote the number down and asked me to sign the price sheet. What I did not know was this paper was completely meaningless. After I signed it I admit I felt relieved, the car buying process is a PITA anyways, and I thought the worst was over. I was wrong. They get you to let your guard down so you will 4.) The Waiting Game. AKA the time-wasting game. They can take their sweet time doing everything (or nothing), this just wears you down and makes you more likely to cave on something just to get out of there, whether it be the purchase price, add-ons or extended warranties. 5.) Pre-Installed Add-Ons. Most dealerships will use one or more of these tactics but I'd never heard of this one until coming to this dealership. Paint protection, which is a transparent polyurethane film applied to the exterior body, is normally a $400 add-on that comes with a warranty against tree sap, bird poop, acid rain, and other terrible, horrible things (except physical damage to your car). Normally, you just say no. However this place has the film installed on each and every car they buy, meaning it's a non-optional add-on! And as they will gleefully tell you (probably more than once), they "can't just take it off." So on top of DMV and documentation fees ($472) be prepared to pay an additional $400 on top of the sticker price. Tips for not getting screwed on your next car purchase: 1.) Do your homework and have a drop-dead price you won't exceed and be prepared to walk. Just the serious threat of walking can be enough to get them to budge (it didn't work for me this time but it did last time I bought a car). 2.) Only deal in terms of the out-the-door price. Some fees and add-ons are non-negotiable but at the end of the day all that matters is the total price you pay. 3.) Always try to negotiate. It never hurts to ask, "Is that the best you can do?" Good luck! More

Unfulfilled "Due Bill" after two months After no fewer than ten (10) attempts over the past two months to have a "Due Bill" item completed, it remains unfulfilled. I have received nothing bu After no fewer than ten (10) attempts over the past two months to have a "Due Bill" item completed, it remains unfulfilled. I have received nothing but empty promises and commitments on the phone and in person, from Carl, one of the sales manager as well as the salesman, Anthony. I will say however that Anthony seems to have tried very hard to bring this "Due Bill" matter to a close, but maybe not as hard as he did when he was selling me the vehicle. I find it very unprofessional, and lacking of integrity when a car dealership makes a "Due Bill" promise in writing as part of the purchase agreement, and thereafter refuses to meet its contractual obligation. I would not buy another vehicle from this dealership, nor would I recommend this dealership, solely for its lack of honesty and integrity. This is not the foundation upon which this dealership or any other of the Dick Inukai family dealerships were built upon... Buyer Beware.... More