Dick's Hillsboro Honda

The worst experience I have had when shopping for cars This is the first time I wrote the bad review like this. I just want to let people know to be careful when shop for cars at Honda xxxxx. First, I This is the first time I wrote the bad review like this. I just want to let people know to be careful when shop for cars at Honda xxxxx. First, I scheduled some appointments and the sales didn't do a good job to prepare what I was asking for. The first and 2nd appointment, the car I was going to see was not there or sold to someone else. Secondly, the interest rate was different than what they quoted me the first time and it was only 1 week apart. I have over 800 credit score and they were going to give me 3.99% for the car loan which was ridiculous. I had negotiated to a lower rate. Still, it's not the rate they quoted me the first time. My roommate had the similar experience. Thirdly, the sale person is not knowledgeable to sell the car. I kept asking if there was homelink feature in the model and he said yes several times. He said if there is no homelink, he would get it installed out of his pocket. Guess what? There's no homelink and he didn't even mention to get it for me anymore. He even lied to me about the service manager was out of the office for a couple days and not available to answer his questions about homelink. Fourthly, the accessories I purchased for my new car didn't turn in to service department. I had to go to the service department to find out what happened. It turned out that the order didn't come through. After all the things happened, I would not and not ever again to buy the car at Honda Dick's Hillsboro. It's the worst experience ever. I hope the manager can do something about it. Train the sales to be honest and knowledgeable and keep their promise! The very disappointed customer Alice More

Awesome This is the second time we got a car through Scott. He has a strong technical understanding of vehicles which puts customers at ease when making the b This is the second time we got a car through Scott. He has a strong technical understanding of vehicles which puts customers at ease when making the big decision. Thanks for all your help Scott! More

commitment Purchased our second vehicle through xxxxx auto group. The first was a brand new 2012 Jeep Grand Cherokee, this time around it was a 2006 Ford F-250. Purchased our second vehicle through xxxxx auto group. The first was a brand new 2012 Jeep Grand Cherokee, this time around it was a 2006 Ford F-250. My "new" work truck Vehicle was priced well below anyone else in the area, Purchasing process was a breeze, and Scott (Joseph) was very friendly. Horror did strike while I was working when I was four hundred miles away from home in Yakima Washington and my check engine light popped on while the truck went into what they call limp mode. I was unable to continue doing any work until my truck was back online! Rick Johnson advised me to take it to the local Ford dealership Valley Ford and get it checked out for service. The service tech at Valley Ford found that my EGR valve was stuck open. Almost a $300 bill came up while they told me of this finding, but Rick had the bill taken care of no problem! Not the best experience to go through after getting a vehicle, but the fact that Rick Johnson and Scott Barney were very committed to finding me help when I was so far away from home, is a serious commitment to customer service. If I am ever in need of another vehicle I will yet again returned to Dick's Auto Group for a third vehicle purchase. Thanks again to Rick and Scott!! More

Recent Odyssey Purchase We purchased a 2015 Odyssey EX-L and were very pleased with the experience. The process was comfortable and the salesman was very helpful (Vince Acker We purchased a 2015 Odyssey EX-L and were very pleased with the experience. The process was comfortable and the salesman was very helpful (Vince Ackerman). We were quoted a price via email (from Skip Gallagher), and that is the price we paid (plus a few minor options and license / registration fees). Vince walked us through most of the car features. Both my spouse and I test drove the car. We took advantage of 1.94% financing through the dealer, because it was less than both our credit union rates. My only issue was the amount of time required to finish the deal. We spent five hours at the dealer (9am to 2pm - the first 1.5 hours test driving and overview). However, it was very comfortable the entire time - no pressure. The time went by fast, but on a Saturday there are many other things that need to get done at home. My advice, get there early in the morning and/or provide your own financing to save time. More

A great experience! I had a very pleasant experience with Teresa Ford throughout the process of purchasing a used Acura TL Type S. Beginning online with Crystal Foumal, I I had a very pleasant experience with Teresa Ford throughout the process of purchasing a used Acura TL Type S. Beginning online with Crystal Foumal, I received great customer service that continued all the way through to the end. Both employees were willing to work with my schedule in order to make my purchase possible. On top of the friendly employees, I would also recommend this dealership to anyone looking to trade in a vehicle as they offer a reasonable value for the car. Overall, this is a great place to buy a vehicle! More

The right car at the right time, place and price= :-) Thank you for making this purchase quick, affordable and enjoyable. You had the car that I had been looking for and you made the process quick and ea Thank you for making this purchase quick, affordable and enjoyable. You had the car that I had been looking for and you made the process quick and easy from the first look at the car through closing the deal. I'll come back again. More

We bought a car which we wanted We had a very pleasant experience dealing with Megan Mazi, who was friendly, informative and patient. She explained all features of Honda CR-V ver We had a very pleasant experience dealing with Megan Mazi, who was friendly, informative and patient. She explained all features of Honda CR-V very clearly. We visited three dealerships before we decided to buy from your dealership. Thanks to Megan, we are very happy with our New car. More

Just.. Don't. Dick's Honda is the type of dealership that gives the car sales industry such a bad reputation. A car is probably the second biggest purchase decis Dick's Honda is the type of dealership that gives the car sales industry such a bad reputation. A car is probably the second biggest purchase decision that an individual makes, next to their house; so it is understandable that everyone walks in to a dealership looking for a deal. At the same time, I am one who wholly believes in a fair deal- the dealership is not there to sell you a car and lose money. And especially if a salesman treats you right and works his tail off to get you a deal that makes you feel good about it, he deserves (and has earned) a little extra for that work. With all that said, Dick's Honda was not worthy of my business. And from the looks of the run down, unkept condition of their building, I am willing to bet that the majority of people feel the way I do, and end up taking their business elsewhere. I have been in the market for a 2015 CRV EXL. I knew exactly the color scheme I wanted, along with the model and options package. I'm a buyer with excellent credit, cash downpayment, and was prepared to do a deal as soon as a dealership was able to confirm inventory for me. THREE different individuals from this dealership (2 internet sales reps and one floor salesman) have been contacting me for the last 2 weeks, telling me that the car I am looking for is on their lot... then not on their lot... then re-stocked... then sold again. Basically, creating this illusion of short-supply and high demand. Again- this is a typical sales tactic, and I get it. However, they called me on Wednesday to tell me that a "brand new shipment" was anticipated to arrive on Friday, and that the car would be available to buy on Saturday. Now here is where things derail. I was in Seattle at the time, and coming to buy this car would mean I make the 3 hour drive down to Hillsboro solely for the sake of buying this car from them. I told the THREE individuals the same thing: MAKE SURE EVERYTHING IS SET UP AND READY- car is in stock, pricing is agreed to, etc. I was not going to make this drive for nothing, after all. I get a call from the salesman, Scott, on Friday evening. He tells me that the car is here, he has physically touched it, and the price is $28,477. I tell him that I will be on my way down first thing in the morning Saturday to seal the deal. Saturday morning, I get a text from one of the internet sales reps, confirming that the car is on the lot, and that they look forward to seeing me. When I was about 2 hours in to my drive en route to Hillsboro on Saturday morning, Scott calls me to tell me that the car I was wanting had sold the night before. I was furious. He then proceeds to tell me that they have an EX model with aftermarket leather on the lot that he can sell me; but that one is going to cost $2,000 more because it has more accessories. BAM- just like that, I realized that I just got taken by a dealership. Is it just an odd coincidence that they just happen to call me 2 hours in to my drive that the car we had come to terms with is no longer available, and that the alternative is going to cost me $2,000 more? Take that with a grain of salt; but I would say their main objective was to get me in their dealership, and knew that I was too far in to my drive at this point to just turn around and go back to Seattle. I get to the dealership in Hillsboro, and Scott proceeds to show me the alternative vehicle, trying to sell me on how "great" it is. I simply ask him for the numbers on this new car, and he wouldn't commit to anything. TWO HOURS later, he is telling me the price for a car that is "on its way" to the dealership, expected to arrive 3 weeks from the current date. Realizing that this was going to be a waste of time, I press him to give me the price of the alternative car, and he brings over a porky pig looking fellow by the name of Chris, who is apparently a sales manager there. 5 minutes or so of listening to porky talk to me in a condescending tone (he was the dealership's "closer"), I had enough. I walked out, and headed straight to another dealership- Beaverton Honda. I bought my car that day at Beaverton Honda, and will never even consider this hillbilly operation in Hillsboro again. There is no way I can socialize this to every single potential buyer out there, so the best I can do is leave a review on yelp, and send this exact review to Honda Corporate. If you are in the market for a new or used Honda, please: Do yourself a favor and dont come to this place. I can promise you that this will be a waste of your time, and you will not buy your car here. More

Purchase of 2015 Honda Accord, 17 March 2015 We had a very pleasant, stress-free experience purchasing our 2015 Honda Accord, mostly attributable to your sales associate, Greg Darlow. He is a me We had a very pleasant, stress-free experience purchasing our 2015 Honda Accord, mostly attributable to your sales associate, Greg Darlow. He is a mellow, quiet-talking guy who was very knowledgeable about the car. We don't care for yakkety-yak fast-talking sales people. Greg let the car sell itself. He helped us tremendously by taking time to drive the car to our house to be sure it could make it up our steep driveway. Other personnel we talked to during the purchase were all very professional and pleasant. We would recommend Dick's Hillsboro Honda to friends and family and would tell them to ask for your sales associate Greg Darlow. More

Bought our first car! We had a great experience buying our first car here. The sales people were very experienced and friendly. We got a good price, and couldn't be happier We had a great experience buying our first car here. The sales people were very experienced and friendly. We got a good price, and couldn't be happier! More