Dick's Hillsboro Honda

Great Customer Service I worked with Behinia on buying my new Honda this last weekend. She was Amazing. Behinia was really fun to work with, she explained everything she was I worked with Behinia on buying my new Honda this last weekend. She was Amazing. Behinia was really fun to work with, she explained everything she was doing and what to expect so I was able relax and enjoy my car buying experience. I honestly felt like they wanted to give me the best deal they could. This is the 2nd car we have bought in the last year from Dick's, I would recommend her and Dick Auto to any friend looking. More

Sold a lemon styled van. Frauded paperwork to sell it. Pardon the flow of this review as it was copy and pasted from my Yelp review. I tried to submit a nine-page (21,000 character) narrative here on every Pardon the flow of this review as it was copy and pasted from my Yelp review. I tried to submit a nine-page (21,000 character) narrative here on everything that has happened at the hands of Hillsboro Honda, but it was too long, that why this is so cut down. I purchased a 2007 Honda Odyssey from this business in December 2014. Since then, the vehicle has spent the better part of two months on and off in a different Honda service center in attempt to diagnose a potential sub-frame or steering issue. Since the vehicle had gone in I discovered the same problem had been discovered by a technician at Hillsboro after they acquired it. After gathering Hillsboro's service paperwork on the van I learned the technician had negligently or fraudulently marked the vehicle as passing all tests in order for it to get a 2 year warranty. A day after it passing, the same technician made over $1,500 in repairs to the vehicle. Since buying this van, no one has been able to diagnose the problem and despite sending Hillsboro the nine page narrative of everything we've done, along with proving the technicians negligence or fraud, they've been hands off. Hillsboro also cancelled my warranty the day I bought my van which caused a huge headache in getting it restored. The van I bought was also previously a fleet vehicle in New York. It was bought by Hillsboro at an auction. There was a large amount of rust found on the van by my local Honda dealer. None of this was ever at any point told to me during the purchase. After they acquired the vehicle Hillsboro didn't get a title to it. They then sold it to me without having the title to it. I had to spend a week's worth of on and off again phone calls to get this addressed. It never got addressed so I had to work with DMV in getting them to bypass what Hillsboro should have done a long time ago. Luckily DMV never suspended my registration like they said they would if Hillsboro didn't reach out to them. This has gotten so bad that a dealership complaint has been filed with the DMV, an official Oregon Attorney General complaint packet and BBB complaint were filed. I am also in the process of working with someone at the corporate level at Honda. They have acknowledged their negligent and potentially even criminal conduct and made a minimal effort in correcting their mistake. Do not go to this dealership. If they are willing to do all this to my family and I, it can most certainly happen to you. UPDATE: The Service a Manager Richard reached out to me and payed to have the van diagnosed, and for a loaner civic while the van was in the shop. Within a week Richard got back to me and said the problem was fixed. This was confirmed upon my return. I commend Richard for swallowing the pride of the dealership and taking the vehicle in. Unfortunately though, blame was pointed toward the Albany dealership and aside from fixing the problem (a lack of grease in the driveshafts), no accountability from xxxxx was seen. UPDATE: The Better Business Bureau got involved since my last update. xxxxx initially provided minimal feedback to BBB, but a letter from Sales Director Sam Riley was eventually sent to the BBB agent. Sam spun to the BBB that I had only had my Honda at the other dealership for the better part of two months and that it stayed parked there and not worked on because I did not want to pay a diagnostic fee. This is very incorrect and bending the truth that was told directly to his Service Manager. Sam went on to state my complaints with the BBB were part of a, "New list," an not previously brought up with his dealership. This is also either misinformation provided to him by his own employees or a lie to minimalist this problem. Leaning on their touted CarFax reports, Sam says there was no history of any accidents; and that based on his knowledge, there are numerous vehicles with surface rust and previous fleet and or rental status' which according to him, "Neither of which are safety or disclosure issues." Sam eventually ends his letter by apologizing for the registration problems I had to address and offers $200 to reimburse me for the inconvenience. Further, Sam states the vehicle was purchased, As Is," and they refused to provide any additional compensation. The $200 was refused and BBB advised the business no longer wished to work with me. BBB advised a unsatisfactory notation would be added to the business. UPDATE: As of late August 2015, the shuddering issue this whole problem was about came back. I've reached out to BBB to let them know the problem has come back. UPDATE: 10/2015 Since 10/2015, the problem still exists. It was offered to me by the general Manager that I bring the van back again. I asked to have the van looked at by another Honda dealership and was denied. I also requested another option be that I be given my money back for the van if it was returned. This was also denied. More

Great customer service and car knowledge! Sierra and Alex are great resources in helping me deciding on my 2015 Accord EX-L. I love my new ride. They were patient with my questions and took th Sierra and Alex are great resources in helping me deciding on my 2015 Accord EX-L. I love my new ride. They were patient with my questions and took the time to explain the car purchase steps with me. I will recommend this dealer to anyone who's looking to buy a Honda! More

Great customer service and good price I bought 2016 Honda Accord, David helped me to negotiate with management and find a good deal. I would recommend this dealer to my friends who plan to I bought 2016 Honda Accord, David helped me to negotiate with management and find a good deal. I would recommend this dealer to my friends who plan to buy a Honda. More

PURCHASE HONDA ACCORD GREAT SERVICE/GOOD PRICE I purchase a new 2015 Honda Accord. Teresa was very friendly and helpful. This is my 3rd car purchased from Hillsboro Honda. GREAT SERVICE/GOOD PRICE I purchase a new 2015 Honda Accord. Teresa was very friendly and helpful. This is my 3rd car purchased from Hillsboro Honda. More

refuses to provide car costs until they have worn you down My wife and I went in at 5:00pm a couple days before Labor Day. I had seen a very good offer online (and had it confirmed over the phone when I called My wife and I went in at 5:00pm a couple days before Labor Day. I had seen a very good offer online (and had it confirmed over the phone when I called them) for their Honda CRV, but when we got there it was impossible for them to repeat the value quoted in the ad. We were given a reasonable tour through their existing stock. We took two short test drives with a CRV and then an HRV. We knew within an hour what we wanted, but they delayed us while the sales person alternately disappeared into one or another of their sales trailers. They were rude when we asked for a price quote (stating it was being processed and that we should just be patient). They told us the color we wanted was not available. After 3 hours we decided to leave and get dinner, though I had to demand, over their protestations, that they return our keys (to our trade-in Honda) and my credit card. They were very reluctant to comply with my request. The sales person promised to get me the numbers the following morning, by 11:00, as to the cost of the CRV and the trade-in value for our Civic. At noon the following day I called her and asked for the numbers. She denied that they were available, so I told her to call me back by 1:00pm with the numbers or else drop us from her client list. At 1:30 her manager called me to suggest that we were asking too much of them, and if only we would come back in for another round of delay and customer abuse, they would be able to straighten everything out. He also refused to give me any numbers so I told him we were done, and to never call me again. I hung up and he called back instantly to which I told him again to never call me. When he called back again within 10 seconds I asked if I needed to get the police involved in his phone harassment sales process. He stated that we were now off his list and so far there seems to have been no ill effects, though they may have sold my info since I have recently begun to get more spam than ever before and even some of those old Nigerian money scams about millions waiting to be claimed from one of my long lost relatives …. Over Labor Day there were some decent Dealership sales going on so we bought exactly what we wanted, for the price and color we were quoted at Dick Hannah’s Honda in Vancouver. The sales and service team were great, though I had a sense that some old time sales pressure could have been lurking in the background. We were firm and they complied, showing us the numbers within 30 minutes of our arrival at their lot. We negotiated a few items and they were courteous as we worked through the deal, which overall took about 90 minutes. More

Negotiations were fair and straightforward. I purchased a used 1998 Toyota Tacoma which had been taken in as a trade. Greg was very helpful, down to earth, and pleasant to work with. The negot I purchased a used 1998 Toyota Tacoma which had been taken in as a trade. Greg was very helpful, down to earth, and pleasant to work with. The negotiation for the price was fair. I did not feel at all "flimflammed" as I have in the past with other car purchases. The price was negotiated based on the true value of the pickup and a pre-approval loan which I had brought with me from my credit union. That was a helpful discussion tool. I ended up financing through a credit union they proposed when the paperwork was signed, giving me an even better loan agreement than the terrific one I had already brought with me. No hassles. Easy. More

Amazing experience Customer service and the price we got from the dealership is very better and the whole process got completed within a fraction of time. Thanks to thei Customer service and the price we got from the dealership is very better and the whole process got completed within a fraction of time. Thanks to their sales team for extra care and attention. More

A Little Giddy About the Great Deal!! I was shopping for a Civic EX-L and got a good Internet quote from Sonja. Priced cars with the nearest Honda dealer to me, who gave me a good quote, b I was shopping for a Civic EX-L and got a good Internet quote from Sonja. Priced cars with the nearest Honda dealer to me, who gave me a good quote, but didn't match my internet quote from Dick's. I drove out to Dick's and spoke with Teresa Ford. She was very professional and knowledgeable, and the dealership was willing to honor the internet quote but, unfortunately, the vehicle had been sold. They had no other EX-Ls in stock since the model year is coming to an end. Working with Ryan Lawson and Teresa, they were able to match my target price by upgrading the EX-L to an EX-L with navigation. How could I go wrong with everything I wanted plus more, at a great price??!! I am VERY satisfied with my purchase and will definitely recommend Dick's Hillsboro Honda to friends. More

ALSO WANT TO RECOGNIZE JEREMY IN FINANCE! Jeremy made everything Easy for us to understand and he is also a fun person with a huge personality! This was my wife's first ever new car and she wa Jeremy made everything Easy for us to understand and he is also a fun person with a huge personality! This was my wife's first ever new car and she was over the top excited about it .Thanks Jeremy! More