Dick's Hillsboro Honda

BEST car buying experience ever!! I went in looking for a good deal on a 2016 Odyssey. They are very flexible and the negotiation process went very well. Jeff and Alex were extremely I went in looking for a good deal on a 2016 Odyssey. They are very flexible and the negotiation process went very well. Jeff and Alex were extremely friendly and they were very pleasant to work with. Jeff went out of his way to show me how to set things up after I purchased the car and he was very good at explaining all the cool new features that it has. I couldn't have asked for a better car buying experience. If you are looking for a Honda, I highly recommend this dealership! Amazing Service! More

No Hassle, Just Helpful Service Zach was extremely polite and helpful. In the end we purchased a used car and a new car that met our needs perfectly. We received friendly service fro Zach was extremely polite and helpful. In the end we purchased a used car and a new car that met our needs perfectly. We received friendly service from all of the people we worked with. More

Excellent service from Alex and Marvin Alex Scheduled an appointment with me. However, I was an hour late, so Marvin took over the service. Both of them were very nice and helpful. I ended Alex Scheduled an appointment with me. However, I was an hour late, so Marvin took over the service. Both of them were very nice and helpful. I ended up with a lease of 2015 Accord. More

Upgrade Program Inquiry To start with, I got my Honda Civic 2015 with this dealer. I desperately in need of a car and I have fixed Honda Civic in my mind. That made it easy f To start with, I got my Honda Civic 2015 with this dealer. I desperately in need of a car and I have fixed Honda Civic in my mind. That made it easy for me to get my first Car and I am happy with the sales and services till now. Now coming to the Upgrade Program. I happen to visit the dealer to get my flat tire fixed. To kill time I went in to the Sales section to know more about the Civic 2016 as I am amazed about the new Civic look and to find my chances to get a better deal to think about moving to Civic 16. Initial conversations were good and them showed me the new Civic. But I am curious to know the value of my vehicle to proceed but they never understand what we wanted. So I happen to go along with their procedure (which i think they find a way to kill their time :P ). The Saleswomen was good with the way she conveys and she is kind. Finally comes the man who happens to be a higher official to her. The way he talked to me seems like "Either buy my new vehicle right now tonight or leave the place". He is not even ready to give the value for my vehicle. It is easy for me to know the price from KBB, but my intention is to get a fair price from the dealer. To the Sales people: You may be better in talking to people whatever you think. Try to learn what the other peoples need and talk, that makes your talk worth. We are dealing with thousands of $$ not in cents and dime. If its your goal to sale 65 cars in Nov 2015, doesnt mean you have to be so rude on all the customers who come in and listen to you. I agree from your side that many do just walk in and do a test drive and go away, which might irritate you. But that doesn't mean all come in with the same intention. You should understand there are potential buyers like me. This is not about giving a bad review. This is the first time I am doing a online review. Now you know the frustration I had when I left your dealership yesterday. This is just to let you know who/how you are and who/how I am. I am happy to own my Honda, definitely not happy that I got from your dealership. Lesson Learned: I wasted 2 hrs of my evening. More

Excellent used car buying experience We had spent several days car shopping all over the northwest and had several bad experiences at various dealers. I saw an ad for a used Toyota Highla We had spent several days car shopping all over the northwest and had several bad experiences at various dealers. I saw an ad for a used Toyota Highlander at Dick's Honda on craigslist and went out to look at it that evening just before they closed. Alex showed us the car, and spent quite a while going over the vehicle with us before we decided to buy it. There was a small issue on the car that we asked to have fixed on it before we would take it home, which they took care of first thing the next morning. The deal was easy and smooth, the price of the vehicle was excellent in comparison to what other dealers were asking for almost exactly the same vehicle. Alex was very patient with us and never pressured us to buy. We came back the next evening to get the car, the minor issue with the car was fixed, it was clean and well detailed, and Alex came in on his day off to finish the deal. Everyone at the dealership was friendly, and the atmosphere was very low pressure. We won't hesitate to buy a car from this dealership again, it was probably one of the best and easiest car buying experiences we've ever had. More

Simply Nice and no smoke and mirrors. I was referred over to the Honda shop by Dick's Ford store. I wanted to get out of a Ford Lease early and they really did their very best to help me I was referred over to the Honda shop by Dick's Ford store. I wanted to get out of a Ford Lease early and they really did their very best to help me out. I still had to own up to the negative equity situation, but I feel they gave me a good trade price and new purchase price. All the while I dealt with the Alex Rowe who is a phenomenally nice guy and knew a lot about his product. We actually had fun together as we waited during various parts of the process! (His favorite actress in Jennifer Aniston!) Oh, and I loved how they had The Message already tuned in on my XM radio! More

Listened and Responded Behinia and all the sales people were very courteous and efficient. Behinia has great enthusiasm and in a very subtle way sold me on a vehicle I am ve Behinia and all the sales people were very courteous and efficient. Behinia has great enthusiasm and in a very subtle way sold me on a vehicle I am very happy with. Great experience. More

Great Customer Service I worked with Behinia on buying my new Honda this last weekend. She was Amazing. Behinia was really fun to work with, she explained everything she was I worked with Behinia on buying my new Honda this last weekend. She was Amazing. Behinia was really fun to work with, she explained everything she was doing and what to expect so I was able relax and enjoy my car buying experience. I honestly felt like they wanted to give me the best deal they could. This is the 2nd car we have bought in the last year from Dick's, I would recommend her and Dick Auto to any friend looking. More

Sold a lemon styled van. Frauded paperwork to sell it. Pardon the flow of this review as it was copy and pasted from my Yelp review. I tried to submit a nine-page (21,000 character) narrative here on every Pardon the flow of this review as it was copy and pasted from my Yelp review. I tried to submit a nine-page (21,000 character) narrative here on everything that has happened at the hands of Hillsboro Honda, but it was too long, that why this is so cut down. I purchased a 2007 Honda Odyssey from this business in December 2014. Since then, the vehicle has spent the better part of two months on and off in a different Honda service center in attempt to diagnose a potential sub-frame or steering issue. Since the vehicle had gone in I discovered the same problem had been discovered by a technician at Hillsboro after they acquired it. After gathering Hillsboro's service paperwork on the van I learned the technician had negligently or fraudulently marked the vehicle as passing all tests in order for it to get a 2 year warranty. A day after it passing, the same technician made over $1,500 in repairs to the vehicle. Since buying this van, no one has been able to diagnose the problem and despite sending Hillsboro the nine page narrative of everything we've done, along with proving the technicians negligence or fraud, they've been hands off. Hillsboro also cancelled my warranty the day I bought my van which caused a huge headache in getting it restored. The van I bought was also previously a fleet vehicle in New York. It was bought by Hillsboro at an auction. There was a large amount of rust found on the van by my local Honda dealer. None of this was ever at any point told to me during the purchase. After they acquired the vehicle Hillsboro didn't get a title to it. They then sold it to me without having the title to it. I had to spend a week's worth of on and off again phone calls to get this addressed. It never got addressed so I had to work with DMV in getting them to bypass what Hillsboro should have done a long time ago. Luckily DMV never suspended my registration like they said they would if Hillsboro didn't reach out to them. This has gotten so bad that a dealership complaint has been filed with the DMV, an official Oregon Attorney General complaint packet and BBB complaint were filed. I am also in the process of working with someone at the corporate level at Honda. They have acknowledged their negligent and potentially even criminal conduct and made a minimal effort in correcting their mistake. Do not go to this dealership. If they are willing to do all this to my family and I, it can most certainly happen to you. UPDATE: The Service a Manager Richard reached out to me and payed to have the van diagnosed, and for a loaner civic while the van was in the shop. Within a week Richard got back to me and said the problem was fixed. This was confirmed upon my return. I commend Richard for swallowing the pride of the dealership and taking the vehicle in. Unfortunately though, blame was pointed toward the Albany dealership and aside from fixing the problem (a lack of grease in the driveshafts), no accountability from xxxxx was seen. UPDATE: The Better Business Bureau got involved since my last update. xxxxx initially provided minimal feedback to BBB, but a letter from Sales Director Sam Riley was eventually sent to the BBB agent. Sam spun to the BBB that I had only had my Honda at the other dealership for the better part of two months and that it stayed parked there and not worked on because I did not want to pay a diagnostic fee. This is very incorrect and bending the truth that was told directly to his Service Manager. Sam went on to state my complaints with the BBB were part of a, "New list," an not previously brought up with his dealership. This is also either misinformation provided to him by his own employees or a lie to minimalist this problem. Leaning on their touted CarFax reports, Sam says there was no history of any accidents; and that based on his knowledge, there are numerous vehicles with surface rust and previous fleet and or rental status' which according to him, "Neither of which are safety or disclosure issues." Sam eventually ends his letter by apologizing for the registration problems I had to address and offers $200 to reimburse me for the inconvenience. Further, Sam states the vehicle was purchased, As Is," and they refused to provide any additional compensation. The $200 was refused and BBB advised the business no longer wished to work with me. BBB advised a unsatisfactory notation would be added to the business. UPDATE: As of late August 2015, the shuddering issue this whole problem was about came back. I've reached out to BBB to let them know the problem has come back. UPDATE: 10/2015 Since 10/2015, the problem still exists. It was offered to me by the general Manager that I bring the van back again. I asked to have the van looked at by another Honda dealership and was denied. I also requested another option be that I be given my money back for the van if it was returned. This was also denied. More

Great customer service and car knowledge! Sierra and Alex are great resources in helping me deciding on my 2015 Accord EX-L. I love my new ride. They were patient with my questions and took th Sierra and Alex are great resources in helping me deciding on my 2015 Accord EX-L. I love my new ride. They were patient with my questions and took the time to explain the car purchase steps with me. I will recommend this dealer to anyone who's looking to buy a Honda! More