Dick’s CJDR of Wilsonville - Service Center

Nice people! That being said, the service reps and technicians appear to be lacking skill. The techs lost my wheel lock key and they replaced an air filter but di That being said, the service reps and technicians appear to be lacking skill. The techs lost my wheel lock key and they replaced an air filter but didn’t bother to remove leaves so I had to bring the truck back to fix it properly. In the service center, they need to be more through. I spoke to Kylie and requested my services. I called the day of service. Yet, three things were forgotten. I had to bring the truck back in. I also found Kylie to be highly unprofessional. I was working with Michael and she kept interfering with our conversation. She acted like she was in control and Michael knew nothing. She even grabbed things from him. It was so weird. I will not be returning to this dealership. More

Difficult to get answers unresponsive to needs of the customer. Do not call you back. Credit card policies are not consistent with documents customer. Do not call you back. Credit card policies are not consistent with documents More

I was initially informed the repair on my vehicle would take "a few days". After an up-sell for additional services that may or may not have been necessary, I was told because the parts were located near e take "a few days". After an up-sell for additional services that may or may not have been necessary, I was told because the parts were located near each other on the vehicle, the additional repair would only add "a few more days". In total, I was told "a few days" on no less than 3 occasions. On each of these occasions, I had to proactively call and request a status update as none was otherwise provided, despite the prolonged timelines. Ultimately, the service on my vehicle took 3 weeks. Upon retrieval of my vehicle, there was no discount, no apology, nor even any recognition that anything atypical had transpired. Further, the passenger side of the vehicle was covered top to bottom with bird xxxxxxxxx. On the drive home, the repaired part began making unusual noises, so I suspect I will have to bring it in for yet another round of repairs. We will be taking all future business elsewhere. More

Very helpful when I sent my 2500 dodge for an oil change and fuel filter change and fuel filter change More

I appreciate the short wait while work is being done. Reliable work. Can recommend. Excellent. Reliable work. Can recommend. Excellent. More

The dealership is fine. Quite professional. These surveys, however, are becoming a nuisance and I can do without them. If I have issues, I will deal with dealer staff dir Quite professional. These surveys, however, are becoming a nuisance and I can do without them. If I have issues, I will deal with dealer staff directly. More

We were travelling from Canada en route to Mexico and experienced a fuel leak. We contacted 4 different shops, and only Dick’s was able to help. From the moment we first called, we were treated with car experienced a fuel leak. We contacted 4 different shops, and only Dick’s was able to help. From the moment we first called, we were treated with care and a sense of urgency. The whole team was excellent; they fit us into their schedule, diagnosed the problem, ordered the parts and had us back on the road in two days! A huge shout out to Tyler - he was awesome! Thank you so much! More

Kassidy was extremely helpful, considerate & amazing through the whole process! Highly recommend coming to her for service. BEST experience I’ve ever had at a Dealerships Service Department! through the whole process! Highly recommend coming to her for service. BEST experience I’ve ever had at a Dealerships Service Department! More

While the issue wasn’t resolved I don’t hold that against Eric or the dealership. Perhaps keeping the vehicle longer would have helped find the issue. Eric or the dealership. Perhaps keeping the vehicle longer would have helped find the issue. More

Got the job done pretty quickly. Didn’t know we had recalls but they did Didn’t know we had recalls but they did More