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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,496 Reviews

1,496 Reviews of Dick’s CJDR of Wilsonville - Service Center

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September 13, 2023

Pretty straight forward about what my car needed done. They kept communicating with me and try to get me the cheapest and best option. More

by Eren Yeager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Sep 15, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Dick's Chrysler Jeep Dodge of Wilsonville and we look forward to your continued business! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 13, 2023

Was treated great and did an amazing job and would definitely go back again thanks More

by burchmike29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ruff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Chang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Odud, Terry Bryan, Elliott Coyer
Sep 15, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you so much for taking the time to share your feedback with us, Mike! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 12, 2023

I received excellent and timely customer service along with prompt updates and quick turnaround times. More

by kjmoose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Sep 14, 2023 -

Dick’s CJDR of Wilsonville responded

Thanks for the kudos, Kj. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 12, 2023

Super easy to schedule maintenance. Was able to make the appointment for when I needed it. Nate my service writer made me feel welcomed and kept me posted on my vehicles progress. Nice More

by jamesdowdy1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate service writer
Sep 14, 2023 -

Dick’s CJDR of Wilsonville responded

James, thank you for writing this amazing review for our team! At Dick's Chrysler Jeep Dodge of Wilsonville, we always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 10, 2023

My car was returned with NEW problems created by the service department. I had to send it back twice. Very unprofessional. A basic checklist when completing a job would prevent this which tells me their More

by ilana
Recommend Dealer
No
Employees Worked With
you can pull my file
Sep 12, 2023 -

Dick’s CJDR of Wilsonville responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 10, 2023

Wry good service. The staff was very friendly. The work was completed at the time promised . More

by charlienmr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember
Sep 13, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Dick's Chrysler Jeep Dodge of Wilsonville. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 08, 2023

Tim service advisor is efficient, communicates well and cares. Really appreciate him. Thank you Tim. More

by JEFF@PATTISJ.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim service advisor
Sep 12, 2023 -

Dick’s CJDR of Wilsonville responded

Jeff, thank you for the awesome feedback! Tim is an excellent service advisor and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 04, 2023

necessary to use them due to location, but service advisors want to argue about things which are covered under warranty, then things don't get fixed. Still waiting on a part that was theoretically ord More

by D.M.MCCORKHILL
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
? some young guy
Sep 07, 2023 -

Dick’s CJDR of Wilsonville responded

I'm sorry to hear about the issues you have experienced during your visits to our dealership. We will be sure to address these concerns with our team to improve the level of service we provide. Thank you for bringing this to our attention. If you would like to discuss this issue further please contact me directly. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 04, 2023

You wanted $1395. 00 to replace my cab stop light with camera . I found that the screws that hold light in place were never tighten from factory,I replaced the cheap g More

by seggiman6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Denning, Katie Henry
Sep 07, 2023 -

Dick’s CJDR of Wilsonville responded

We strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 04, 2023

Adam does a good job setting expectations for the work to be done. I appreciate the app and the ability to stay in touch. More

by keith58
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Sep 07, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for your business and this review. I am happy to hear Adam was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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