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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,496 Reviews
Call Service Center (503) 506-2034

1,496 Reviews of Dick’s CJDR of Wilsonville - Service Center

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September 22, 2023

Fantastic job! ! Much better than Ron Tonkin, who were awful. 100% happy. Katie was excellent!! More

by robbrgss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Report | Print
Sep 27, 2023 -

Dick’s CJDR of Wilsonville responded

Hello and thank you for this great review! I'm happy to hear that Katie took care of you! They are a great asset and we appreciate all that they do. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 21, 2023

xxxxx has very kind workers that worked with me and were very honest and kind. More

by berlynngianna36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
September 19, 2023

I went to the dealer the day 09/13/2023 my service advisor was Katie and she told me they can’t fix my powers seats because they are good just have a weight limit I’m 280 pounds and I went to try anot More

by Bernard interiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Henry
Report | Print
Sep 20, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing this review regarding your experience with us, Bernard. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 19, 2023

Excelente service very good customer service would definitely go again very fast they finished quick More

by rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ruff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Denning, Terry Bryan, Katie Henry, Mike Beldon
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Sep 22, 2023 -

Dick’s CJDR of Wilsonville responded

Rob, thank you for writing this amazing review for our team! At Dick's Chrysler Jeep Dodge of Wilsonville, we always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 18, 2023

It's very clean and everyone was very friendly and helpful. I would visit again. More

by Justin patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
Sep 21, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you so much for taking the time to share your feedback with us, Justin! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 17, 2023

False advertising on pricing. Communicating with Katie was pleasant. Wish they would do a full servicing every time (for example they didn't fill my tires). More

by jb223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Report | Print
Sep 19, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about these issues so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 17, 2023

Tim is an amazing service person, and the service manager was super friendly and thorough. Service center is clean, customer service was great. Truly appreciate the team here. More

by CMildren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Sep 20, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words. We feel our service department is what makes Dick's Chrysler Jeep Dodge of Wilsonville special, and reviews like yours help us to make sure that we're meeting the needs of our customers. I will make sure Tim knows how much you appreciate his help. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 15, 2023

Efficient, prompt service. The service area is not too busy so you never have to wait. More

by LO dad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Report | Print
Sep 19, 2023 -

Dick’s CJDR of Wilsonville responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 15, 2023

I thank you for the work done on my vehicle. I am very happy and satisfied with your service More

by Pedro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Report | Print
Sep 19, 2023 -

Dick’s CJDR of Wilsonville responded

Pedro, thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Dick's Chrysler Jeep Dodge of Wilsonville. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 14, 2023

They were very helpful, nice to work with, super fast service and all around a good experience. More

by Kate O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service, 5 stars!
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Sep 18, 2023 -

Dick’s CJDR of Wilsonville responded

We appreciate you for letting others know about your experience, Kate! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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