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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,496 Reviews

1,496 Reviews of Dick’s CJDR of Wilsonville - Service Center

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October 04, 2023

Service is always quick and efficient. Never had an issue with this dealership so far! More

by katieohannessian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Oct 09, 2023 -

Dick’s CJDR of Wilsonville responded

Katie, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

October 03, 2023

Service center here has a wonderful team that is very professional and helpful. Terry, the manager, Adam and Tim at the service desk have all been very helpful whenever I have come in. I recommend this p More

by IGOTMOVIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ruff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Freer, Adam Denning, Terry Bryan, Katie Henry, Brandy Hurley
Oct 05, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Dick's Chrysler Jeep Dodge of Wilsonville, we value our customers and we look forward to seeing you down the road. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

October 03, 2023

Tim did a really good with the challenges Crystler gave him. Great communication. Thanks Tim More

by harlessjeremy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Oct 06, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback, Jeremy. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

October 03, 2023

Fast clean service helpful free beverages snacks close to stores Costco target subway Starbucks bus stop More

by islandrootz77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Bryan
Oct 06, 2023 -

Dick’s CJDR of Wilsonville responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

October 02, 2023

They have treated me well and got my vehicle fixed as quickly as possible. Katie, my service advisor, has always kept me updated on things during my repairs. I will continue to take my vehicle to Dick’ More

by alpha828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Oct 05, 2023 -

Dick’s CJDR of Wilsonville responded

It’s great to know that Katie provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

October 02, 2023

Adam has been very responsive to inquiries by me and my wife. He is our go to person in the service department. More

by LaxDad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Oct 05, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for this amazing review and shoutout for Adam! We really appreciate your business. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 30, 2023

Tim kept us informed very well. This is very appreciated. Will consider CJDR in the future. More

by theluvincup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Oct 04, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 30, 2023

They’re the most respectful and courteous people I’ve ever encountered at a dealership. Plus the cost for repair was very reasonable. They really do go the extra mile for you! Shuttle service, too! Plus More

by Lucie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bree (don’t remember last name), driver coming back to dealership, Adam Denning
Oct 04, 2023 -

Dick’s CJDR of Wilsonville responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Lucie. Please don't hesitate to call if I can help with anything at all. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 29, 2023

Tires rotated without asking me. I just had them done! I was refunded but now I have to Rotate them back. I came in for an 80,000 mile service. All they did was an oil change, say More

by cliff.voliva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Denning
Oct 02, 2023 -

Dick’s CJDR of Wilsonville responded

I appreciate you taking the time to share your experience with our service department, Cliff. Here at Dick's Chrysler Jeep Dodge of Wilsonville, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

September 29, 2023

I had my 2022 Grand Cherokee hauled to Dick's CJDR because it wouldn't start. Turns out it was a defective battery. It took Dick's three days to replace the battery, leaving me without any vehicle to More

by Cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
Oct 03, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for providing us with this feedback, Cooper. At Dick's Chrysler Jeep Dodge of Wilsonville, we continuously strive to improve as a business. We appreciate the opportunity to read reviews like yours, as they help us learn more about the areas in which we need to progress. I would like to speak with you about this issue so we can work together to make things right, so please contact me directly at your convenience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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