Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,496 Reviews
Call Service Center (503) 506-2034

1,496 Reviews of Dick’s CJDR of Wilsonville - Service Center

Sort by
November 17, 2023

No clear communication. Behind the schedule. Not willing to help customer. I still have 3 vehicles at their that need them for holiday business. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Henry
Report | Print
Nov 21, 2023 -

Dick’s CJDR of Wilsonville responded

I appreciate you taking the time to let us know about your experience, Alex. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to me and I would like to learn more. Please contact me so I can address and remedy your concerns. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 17, 2023

Aeam has been at this location for some time. It is always nice to work with someone with experience. More

by JCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
Nov 21, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with Adam and our team and we look forward to working with you again down the road. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 17, 2023

They always make time for me and my truck. Other dealerships have a wait list of over a month and Dick’s MAKES time for me. More

by dressingyouup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
Nov 21, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for the kind words! We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to me for anything else. Thank you for choosing Dick's Chrysler Jeep Dodge of Wilsonville's Service Department. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 16, 2023

The service department got me in right away. They had the part in stock and replaced it in good time. The cost was pretty steep but I had to have it done. I would think with all the money I spen More

by mkbhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Report | Print
Nov 16, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to provide this feedback about your service experience. Our customers are our greatest asset and we especially value your loyalty. Your feedback will be reviewed with our team and please don’t hesitate to contact me if you’d like to discuss anything in greater detail. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 16, 2023

Fast and easy to get repairs. Friendly staff. Pleasant waiting room in their lobby with good popcorn. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Report | Print
Nov 20, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for visiting our service department and for leaving the kind words, Dave. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 16, 2023

Always great advice, friendly, helpful, budget minded. I would not take my RAM 2500 anywhere else. Adam is awesome! More

by jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
Nov 20, 2023 -

Dick’s CJDR of Wilsonville responded

Jason, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 15, 2023

Clean friendly and helpful I asked for oil change and it was done. I also needed heater advice not working correctly and Terry is helping me. Great personality More

by JBAUMCHEN
Recommend Dealer
Yes
Employees Worked With
Terry Bryan
Report | Print
Nov 14, 2023 -

JBAUMCHEN responded

Thanks

Nov 14, 2023 -

JBAUMCHEN responded

Thanks

Nov 14, 2023 -

JBAUMCHEN responded

Thanks

Nov 14, 2023 -

JBAUMCHEN responded

Thanks

Nov 15, 2023 -

Dick’s CJDR of Wilsonville responded

Hello, we strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Dick's Chrysler Jeep Dodge of Wilsonville's Service Department. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Nov 15, 2023 -

JBAUMCHEN responded

Thanks

November 15, 2023

Very helpful and professional. Very accommodating to my needs and fast turnaround. Love the popcorn More

by BILOTTIGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
Nov 16, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for your great review! I'm glad that we were able to help you out and make it a fast service. I'll be sure to pass your thanks on to our service team. We look forward to working with you in the future. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 10, 2023

Katie was the definition of customer service. She did her best to assist and make things happen. More

by cb165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Report | Print
Nov 14, 2023 -

Dick’s CJDR of Wilsonville responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Katie assisted you in such a detailed and customized manner. Give me a call if you have any further questions! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 10, 2023

Adam has been great in helping me with my truck. Very appreciative of his assistance. More

by mike.baltzell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
Nov 14, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Adam has been able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

1
...
45
46
47
...
150