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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,496 Reviews
Call Service Center (503) 506-2034

1,496 Reviews of Dick’s CJDR of Wilsonville - Service Center

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November 24, 2023

Adam is really knowledgeable and does his job well! Dealership needs better phone support. Excellent More

by redsidemike
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Nov 28, 2023 -

Dick’s CJDR of Wilsonville responded

Mike, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your experience with our phone line. I hope to talk with you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 24, 2023

I had a dead battery. .AAA put in a new one, however our GPS/Radio, quit working..Adam paid attention to our problem, and got it fixed More

by cjoycerupp
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Nov 28, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Dick's Chrysler Jeep Dodge of Wilsonville and we look forward to your continued business! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 23, 2023

No matter the service need I've been very happy with the results of the service provided. More

by sgwilson
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Nov 23, 2023 -

sgwilson responded

No matter the service need I’ve been very pleased with the results of the service provided.

Nov 28, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 23, 2023

Good experience, great work, promptly done and priced well You have my repeat business now More

by huntncamp21
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Nov 28, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 22, 2023

Happy with service and communication. Friendly and informative. Warranty work done along with oil change More

by karenrblodgettt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Report | Print
Nov 28, 2023 -

Dick’s CJDR of Wilsonville responded

I truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I am thrilled to hear that you feel you had such a wonderful experience with our entire team. I am happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 22, 2023

Friendly service people, comfortable waiting area, fast/ Fast. The service department was great. The team was friendly and knowledgeable. They made the service experience pleasant. More

by collinwright1021
Recommend Dealer
Yes
Employees Worked With
Katie Henry, Katie Henry
Report | Print
Nov 28, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for writing this amazing review for our team! At Dick's Chrysler Jeep Dodge of Wilsonville, we always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 22, 2023

I wouldn’t take my ram truck anywhere else. Adam is awesome. He goes over and above to make sure that the problem has been fixed and he’s friendly informative. Always a pleasant experience. More

by gatooch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Terry Bryan, Katie Henry
Report | Print
Nov 28, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. I am extremely happy that you left satisfied and we do appreciate your business. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 22, 2023

Difficult to get a hold of once work started. Over inflated repair bill and a bit sketchy. It’s the classic talk fast over the phone about all that needs to be done for the repair and rapid fire More

by Heineyba
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Denning
Report | Print
Nov 28, 2023 -

Dick’s CJDR of Wilsonville responded

Hello, thank you so much for sharing your recent experience at Dick's Chrysler Jeep Dodge of Wilsonville. We want every customer to have a positive experience, and the impression that you received from our dealership came short of our standards for service. Please contact me at your earliest convenience so that we can discuss your visit and work towards a resolution with you. I e look forward to hearing from you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 20, 2023

Fast! Friendly! Efficient! Ben was amazing and kind! Even got my truck washed! I’d love to come back. More

by Chadbecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Nov 27, 2023 -

Dick’s CJDR of Wilsonville responded

Hello, I am glad to hear you enjoyed your recent visit to our service department. At Dick's Chrysler Jeep Dodge of Wilsonville we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

November 18, 2023

Great customer service. Terry and Adam always go above and beyond. We have been very happy with the entire service department. More

by Bc.carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Terry Bryan, Katie Henry
Report | Print
Nov 22, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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