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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,496 Reviews
Call Service Center (503) 506-2034

1,496 Reviews of Dick’s CJDR of Wilsonville - Service Center

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December 05, 2023

Acceptable wait time, advised of additional item needing replacement, reasonable price I will get service there again More

by trikkergirl
Recommend Dealer
Yes
Employees Worked With
Katie Henry, Katie Henry
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Dec 06, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your feedback. It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 05, 2023

Very good. No complaints. Friendly, professional, close enough to my house that it was not a hassle. More

by rockman50150
Recommend Dealer
Yes
Employees Worked With
Katie Henry, Katie Henry
Report | Print
Dec 06, 2023 -

Dick’s CJDR of Wilsonville responded

Thanks for your perfect review! I'm glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 05, 2023

They always do a good job as promised. I also like that I can look at the vehicles indoors while I wait for my car to get serviced. More

by Rgrovesfamily
Recommend Dealer
Yes
Employees Worked With
Ben
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Dec 06, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a wonderful place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 03, 2023

Very quick and easy, Ben was great! Constantly updating me and the work was quick and complete. More

by Nate W
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Dec 05, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you so much for taking the time to share your feedback with us, Nate! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 03, 2023

Easy to get the deal done Took less than 1 hour to complete transaction Tyler was great to work with More

by rlfarms22
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Dec 05, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 03, 2023

Took care of any truck issues I was concerned about Nothing needed to be repaired but still took the time to make sure everything was ok More

by jimsmail
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Dec 05, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you so much for taking the time to write such great feedback, Jim. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 03, 2023

Not very welcoming and have had better experiences. Tried to charge me $5 to rotate my 5th tire for scheduled free service More

by jerry85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Denning
Report | Print
Dec 05, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing this review regarding your experience with us, Jerry. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 02, 2023

The work was completed in a shorter time than what they anticipated they did a good job More

by mhambone05
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Dec 05, 2023 -

Dick’s CJDR of Wilsonville responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 02, 2023

Went in for an oil change and was able to schedule recall service. Profesional, courteous, prompt. I switched to this dealership from the one I bought my jeep from because the other dealership had a bad serv More

by ctaylor999
Recommend Dealer
Yes
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Dec 05, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 02, 2023

Best dealer experience I've had in years! Everyone is very professional and knowledgeable. Best dealer experience I've had in years! Everyone is very professional and knowledgeable as well as More

by C19J95K
Recommend Dealer
Yes
Employees Worked With
Katie Henry, Katie Henry
Report | Print
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