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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,496 Reviews

1,496 Reviews of Dick’s CJDR of Wilsonville - Service Center

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December 13, 2023

This dealer is the closest to where I live and was quick to take care of my needs even though I had purchased my truck at a different location. Repairs were scheduled and accomplished in a timely manner as More

by Panicholson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Terry Bryan, Katie Henry
Dec 13, 2023 -

Dick’s CJDR of Wilsonville responded

Thanks for this great review! I can't tell you enough how much we appreciate our service team. They do a fantastic job and I am very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 13, 2023

It is quick in and out service. Not pushy or adding services that are not required or necessary. I like that. More

by Trever.elmer
Recommend Dealer
Yes
Employees Worked With
Unsure
Dec 13, 2023 -

Dick’s CJDR of Wilsonville responded

Thanks for your perfect review, Trever! I'm glad to hear that our team was friendly and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 13, 2023

Communication was awful also lied of few times Service department was very unprofessional, I spent hours trying to get ahold of them they never called me I always called them, they had my jeep for over a More

by Sjhillman
Recommend Dealer
No
Employees Worked With
Adam Denning, Adam Denning
Dec 14, 2023 -

Dick’s CJDR of Wilsonville responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 12, 2023

Communication is always great and everything is explained thoroughly for what needs to be done. Thank you always More

by HEARTOFLANDSCAPE
Recommend Dealer
Yes
Dec 13, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 11, 2023

Friendly and efficient The staff is easy to work with and very efficient in getting you in and out, with quality work. More

by greg@greghaase.com
Recommend Dealer
Yes
Employees Worked With
Katie Henry, Katie Henry
Dec 12, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for the kind words, Greg. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Dick's Chrysler Jeep Dodge of Wilsonville, we value our customers and we look forward to seeing you down the road. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 11, 2023

I arrived early. Katie greeted me and checked me in. Work was explained as an hour long. I was in and out within the hour. Katie was also very courteous. Highly recom More

by Edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Dec 13, 2023 -

Dick’s CJDR of Wilsonville responded

Edward, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 10, 2023

I arrived about 15 minutes early yeat they immediately began working on my vehicle. Within an hour I was headed home! Everything I asked was handled, and I learned all was good with my vehicle and there w More

by KAROLBURKE5
Recommend Dealer
Yes
Employees Worked With
Katie Henry, Katie Henry
Dec 11, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for reaching out Karol! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 10, 2023

My van was not able to be repaired on the first visit, but my first visit to Dick's service department, even with the customer waiting area being remodeled, was wonderful. All because of the service staff More

by dougmagilent
Recommend Dealer
Yes
Employees Worked With
Ben
Dec 11, 2023 -

Dick’s CJDR of Wilsonville responded

Doug, thank you for sharing this great feedback with us. We feel our service department is what makes Dick's Chrysler Jeep Dodge of Wilsonville special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment and getting everything back in tip-top shape! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 09, 2023

Check in was fast, service was excellent, all needs were addressed and dealt with immediately. Thank you!!! More

by Healyjarmer
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Dec 11, 2023 -

Dick’s CJDR of Wilsonville responded

I cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 09, 2023

Very professional. Above and beyond what I expected and asked. I have a Jeep and Chrysler 200. I plan bringing them both there for all my services. More

by Carltribe
Recommend Dealer
Yes
Employees Worked With
Ben G.
Dec 11, 2023 -

Dick’s CJDR of Wilsonville responded

Carl, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to contact me or stop by if there is anything else we can do to help you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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