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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,496 Reviews

1,496 Reviews of Dick’s CJDR of Wilsonville - Service Center

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December 23, 2023

I would have to copy and send all of the texts that I sent. Six days to put on a power steering belt and a sensor. More

by thethornes51
Recommend Dealer
No
Employees Worked With
Ben
Dec 26, 2023 -

Dick’s CJDR of Wilsonville responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Dick's Chrysler Jeep Dodge of Wilsonville. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 23, 2023

We were not able to resolve my situation but he did go above and beyond to try to help. An extended warranty for my 2020 ram came out after I had already made a window repair and we were not able to get t More

by CARLAJOSH
Recommend Dealer
Yes
Employees Worked With
Ben
Dec 27, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for writing this review and giving our dealership such an excellent star rating, Carla! It's great to hear we were able to go above and beyond your expectations. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 23, 2023

Prompt and courteous Scheduled my service and finished the job quickly which was a surprise considering it was a lot of work More

by neil23
Recommend Dealer
Yes
Employees Worked With
Katie Henry, Katie Henry
Dec 27, 2023 -

Dick’s CJDR of Wilsonville responded

I appreciate you for letting others know about your experience, Neil! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 23, 2023

Adam takes great care of me in the service department I appreciate him getting my vehicle fixed in a timely fashion giving me fast friendly service with a smile More

by trevorlesh
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Dec 27, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for leaving us this great review, Trevor! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 23, 2023

Totally awesome My experience with all the support people at Dicks has not only be helpful, but friendly and educational. More

by dougmagilent
Recommend Dealer
Yes
Employees Worked With
Ben
Dec 23, 2023 -

dougmagilent responded

Thank you for the great service. I am a customer for life now….

December 22, 2023

Adam is a highly knowledgeable and trustworthy person. His attention to good service keeps me coming back. More

by JOHN@MCLAINCO.COM
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Dec 27, 2023 -

Dick’s CJDR of Wilsonville responded

John, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 22, 2023

It was a good experience. It was just an oil change. It was an oil change More

by Jon.hinrichs30
Recommend Dealer
Yes
Employees Worked With
Ben
Dec 27, 2023 -

Dick’s CJDR of Wilsonville responded

Thanks for giving us the opportunity to service your vehicle, Jon. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 22, 2023

Very pleasant to work with. Will definitely return for more services. Will recommend to others. More

by Zeeepa66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Dec 27, 2023 -

Dick’s CJDR of Wilsonville responded

I really appreciate the kind recommendation. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 21, 2023

Always excellent, top notch service. Adam is the best, I'd never go anywhere else. Client focused. More

by jason
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Dec 22, 2023 -

Dick’s CJDR of Wilsonville responded

Jason, thank you so much for the wonderful review of your experience at Dick's Chrysler Jeep Dodge of Wilsonville. Adam is one of the best at his profession, and I feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 21, 2023

No respect for people's time, no point in setting up appointments. I am going to start going elsewhere More

by nateearly
Recommend Dealer
No
Employees Worked With
Katie Henry, Katie Henry
Dec 21, 2023 -

Dick’s CJDR of Wilsonville responded

I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and we apologize for not meeting your time expectations. We would like to offer the next oil change on us if you will give us another chance. Please contact me at your earliest convenience so we can work together to resolve this. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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