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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,496 Reviews
Call Service Center (503) 506-2034

1,496 Reviews of Dick’s CJDR of Wilsonville - Service Center

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January 11, 2024

Adam got me scheduled and took care of my car's issues and fixed some payment problems. He was very helpful and understanding. More

by ggrizlpz
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for this great review! We're happy to hear that Adam took care of you! He is a great asset and we appreciate all that he does. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 11, 2024

My Grand Cherokee needed new rear hatch struts, the parts came in quickly, and the fix was under a day. Thank you!! More

by Healyjarmer
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 11, 2024

Adam treats me good. Get my truck done in a timely fashion. Easy to schedule More

by trevorlesh
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thanks for the great feedback, Trevor! We're very happy that Adam was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 29, 2023

Very bad communication horrible Very unprofessional. Felt like talking to a wall . Zero updates when asked repeatedly felt truly heart broken by the mopar team at dick Hannah More

by ianfilofieff
Recommend Dealer
No
Employees Worked With
Katie Henry, Katie Henry
Report | Print
Jan 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback, Ian. Here at Dick's Chrysler Jeep Dodge of Wilsonville, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 29, 2023

Came in for a recall and left short $390 and still had the problem of water leaking into the back seat of my truck. More

by bpgeorge
Recommend Dealer
No
Employees Worked With
Katie Henry, Katie Henry
Report | Print
Jan 03, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. If you would like to discuss this matter further, please reach out to me at your earliest convenience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 28, 2023

It was extremely easy to make an appointment. I was not expecting a 90 point inspection when I show up for an oil change. I suppose I will get used to that. It is good that you are thorough. Men More

by Jon.siegelkittrell
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Jan 03, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to share your feedback, Jon. I would like to discuss your concerns further, so please feel free to contact me at your earliest convenience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 28, 2023

Was very informative, customer focused, friendly and efficient They went out of their way to get the job done and was very honest More

by clarkeebony17
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Jan 03, 2024 -

Dick’s CJDR of Wilsonville responded

I'm grateful for your kind words! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 27, 2023

Excellent in every way. Friendly. Comfortable waiting area. Completed all work within the time as promised. More

by kmarin0
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Jan 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving quality, efficient customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 27, 2023

Professional and customer minded All I can think of right now Close Please close now More

by JeepCustomer
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Jan 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 27, 2023

They were able to work me in the next day and provide me with a shuttle ride home. Katie is always sweet and efficient. More

by mvw.lovinglife
Recommend Dealer
Yes
Employees Worked With
Katie Henry, Katie Henry
Report | Print
Jan 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from Katie and our team. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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