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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,496 Reviews

1,496 Reviews of Dick’s CJDR of Wilsonville - Service Center

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January 12, 2024

They were efficient and friendly I will go back again as need arises That's all More

by Jf
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your glowing review! I'm delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

Consistently disappointed with this dealer – no updates, constant follow-ups, last time waited until 4 pm for a response. Dealt with issues on deductible, had to show texts to avoid charges. Manager disagre More

by kay.jason87
Recommend Dealer
No
Employees Worked With
Katie Henry, Katie Henry
Jan 16, 2024 -

Dick’s CJDR of Wilsonville responded

On behalf of our dealership, I appreciate you bringing these issues regarding your recent visits to our attention, Kay. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact me directly at your convenience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

Helpful, got the services done and checked what I asked them to Friendly and kept me updated More

by Kwdahme
Recommend Dealer
Yes
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

Ben provided great service! He communicated with me along the way and was very pleasant. More

by Richmoja
Recommend Dealer
Yes
Employees Worked With
Ben
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Rich, thank you for taking the time to share your feedback. Each employee is a valued member of the Dick's Chrysler Jeep Dodge of Wilsonville team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

Rhey were very rude at times and did not communicate very well. Sounded certain that they would be able to diagnose our problem so we had the vehicle towed an hour to them, but were told they did not know th More

by mishael426
Recommend Dealer
No
Employees Worked With
Adam Denning, Adam Denning
Jan 16, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback, Mishael. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. I hope to hear from you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

Got my car in and out of service as promised Very informative when I asked Ricky about another issue I have about my truck More

by ginny5055
Recommend Dealer
Yes
Employees Worked With
Ricky
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for providing this amazing feedback! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

I really appreciated how quickly they were able to complete my oil change as well as my request to remove the car seat anchor plastic cups so I could do a deeper clean that my dog left for me. More

by CHRISTIDODGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cepeda
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Dick's Chrysler Jeep Dodge of Wilsonville. I am driven to offer great customer care and I strive to provide the best service experience. Thank you again and I hope to see you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 12, 2024

Repair was completed on time and for the estimated price. It was a pleasant surprise to have my car washed and cleaned inside. More

by HANKPETRICH
Recommend Dealer
Yes
Employees Worked With
Ben
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

I am glad to hear you enjoyed your recent visit to our service department. At Dick's Chrysler Jeep Dodge of Wilsonville we believe clean cars make happy customers and I am pleased to hear you appreciated your car wash! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 11, 2024

It's was good It's was smooth and helpful at the same time It was smooth and helpful and great More

by pelaezandy09
Recommend Dealer
Yes
Jan 17, 2024 -

Dick’s CJDR of Wilsonville responded

I am so happy to hear that your recent visit went so well for you! I will let my team know about your experience and I hope you will reach out to me if you have any questions. Have a great day, Andy! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 11, 2024

Car was scheduled to be worked on a Saturday. Did not get started till late Tuesday. Did not get my vehicle back to end of day Friday More

by ALLANFUGATE34
Recommend Dealer
No
Jan 16, 2024 -

Dick’s CJDR of Wilsonville responded

Allan, thank you for sharing your experience with us. Here at Dick's Chrysler Jeep Dodge of Wilsonville, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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