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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,496 Reviews
Call Service Center (503) 506-2034

1,496 Reviews of Dick’s CJDR of Wilsonville - Service Center

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February 14, 2024

Easy check-in, informative Completed job on time, discussed options for other repairs and notified me of a recall repair that needed to be completed More

by desullyj
Recommend Dealer
Yes
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Feb 16, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 14, 2024

Did not fix the problem. I called the same day I picked up my jeep and left a VM sharing my frustration. No one has returned my call. And I have some suggestions regarding cu More

by heymikeself88
Recommend Dealer
No
Employees Worked With
Ricky
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Feb 16, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback, Mike. Here at Dick's Chrysler Jeep Dodge of Wilsonville, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 11, 2024

Came in for express lane oil change & inspection. They found a few extra items that will need attention at the next service interval. Very friendly & helpful staff. Will be coming back for future mai More

by pickarson721
Recommend Dealer
Yes
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Feb 14, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for writing such a great review about our dealership! I appreciate the feedback and I am pleased that your service experience was so positive. I always do my best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicles. I look forward to seeing you again. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 11, 2024

Adam goes out of his way to help us with our repair situations in a professional manner. More

by Pk84cats
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
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Feb 14, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 10, 2024

Pleasant to deal with, super friendly. So far the service seems to be fine. Service reps and customer service reps all very friendly and accommodating More

by independent13
Recommend Dealer
Yes
Employees Worked With
Ellie, Adam, Ricky
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Feb 14, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Dick's Chrysler Jeep Dodge of Wilsonville. If you have any further needs, do not hesitate to stop by for a visit. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 10, 2024

Helpful & friendly Only place I would take my j Going there since I bought my jeep & all staff had been great More

by Ernamurf
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
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Feb 14, 2024 -

Dick’s CJDR of Wilsonville responded

Thanks for your perfect review! I'm glad to hear that our team was friendly and helpful! I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 10, 2024

Sarah was great! I love coming to your dealership for my Charger oil changes, I drove from Eugene for this appointment. Your team is very nice, fast and always easy t More

by itsmylifex3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Report | Print
Feb 14, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 10, 2024

Great job. Even washed my car for me Great job. Even washed my car for me. The appointment was very easy to set up. Took my vehicle right in More

by GrandInteriorsinc
Recommend Dealer
Yes
Employees Worked With
Ricky
Report | Print
Feb 14, 2024 -

Dick’s CJDR of Wilsonville responded

I am glad to hear you enjoyed your recent visit to our service department. At Dick's Chrysler Jeep Dodge of Wilsonville we believe clean cars make happy customers and I am pleased to hear you appreciated your car wash! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 10, 2024

Listened to the problem and remedied as quick as possible Took care of the problem to my satisfaction More

by mirnabriz
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Feb 14, 2024 -

Dick’s CJDR of Wilsonville responded

I am thrilled to read your review! Thank you for sharing your positive experience with us. Your satisfaction is our utmost priority, and I am glad we delivered on providing exceptional service. I can't wait to welcome you back for more wonderful experiences! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 09, 2024

It is bad service and I will not return to that dealer. you have to pay for bad service and for mistakes that they make More

by gasparsiding1984
Recommend Dealer
No
Employees Worked With
Adam Denning, Adam Denning
Report | Print
Feb 13, 2024 -

Dick’s CJDR of Wilsonville responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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