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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,494 Reviews

1,494 Reviews of Dick’s CJDR of Wilsonville - Service Center

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February 28, 2024

Requested oil change, wiper blade speed issue and car wash. Was told a separate appt was needed to look at wiper speed issue and car wash was not done. ?? More

by Jclancy3
Recommend Dealer
Yes
Mar 01, 2024 -

Dick’s CJDR of Wilsonville responded

I am disappointed to hear that you feel your needs were not met during your recent visit with us. Your feedback will be reviewed with our team, and I would like to address the concerns you still have. Feel free to contact me if you'd like to discuss this further. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

Had my transmission replaced in my 2500 Laramie truck. Did excellent They always kept me informed of the progress More

by ginny5055
Recommend Dealer
Yes
Employees Worked With
Ricky Vasquez
Mar 01, 2024 -

Dick’s CJDR of Wilsonville responded

It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

Well- this is the 3rd time I brought in my Rebel truck for a leak... I was told it was some leak on the back of the truck cabin- however and told that it was finally fixed after 3 attempts. Well , it stil More

by Beech
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ricky
Mar 01, 2024 -

Dick’s CJDR of Wilsonville responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience in more detail. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

I purchased a vehicle from Gresham Dodge, and their service department was giving me an extremely hard time. I called Ram Care gave me permission to go to Dick's Dodge in Wilsonville. I got such great More

by Robertgjr1971
Recommend Dealer
Yes
Employees Worked With
Don't remember, but the entire staff was absolutely wonderful
Mar 04, 2024 -

Dick’s CJDR of Wilsonville responded

We love hearing about guests who have a wonderful experience at our dealership and I am happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Dick's Chrysler Jeep Dodge of Wilsonville. Please feel free to contact me if you have any questions on your new purchase. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

Disappointing and embarrassing with Ellie. ..she said I need to schedule for recall but not didnt wash SUV... More

by royaltfoutiekak
Recommend Dealer
Yes
Employees Worked With
Ellie (Sarah)
Mar 04, 2024 -

Dick’s CJDR of Wilsonville responded

Hello, we strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. I appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact me so I can discuss this with you further. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

Excellent customer service! Adam is very knowledgeable and customer oriented. My interactions with him have always been very positive!! More

by LLLEATHAM
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Mar 04, 2024 -

Dick’s CJDR of Wilsonville responded

I am so glad to read that you had such a positive experience with Adam at our dealership! We can't wait to see you again soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

They are very informative and responsive to my needs on the car They are very kind and explain services and time frames so you know what to expect More

by lkhjl08
Recommend Dealer
Yes
Employees Worked With
Ben and Adam
Mar 04, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

They went beyond my expectations. Definitely will recommend them Took care of lighting issues and didn't overcharge. Good experience More

by ANDERSONLD2558
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
February 26, 2024

Fast service. Professional. No thanks I see would definitely recommend this dealer to my friends More

by Mark
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Feb 29, 2024 -

Dick’s CJDR of Wilsonville responded

I really appreciate the kind recommendation, Mark. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 25, 2024

Fantastic follow up, timely service, very enjoyable advisor to converse with Adam really takes Customer Service to the next level More

by Drew41
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Feb 28, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for providing this amazing feedback! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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