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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,493 Reviews

1,493 Reviews of Dick’s CJDR of Wilsonville - Service Center

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March 02, 2024

She was awesome and pregnant One two three four five six seven eight nine ten More

by sealardboi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Chappell
Mar 06, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Dick's Chrysler Jeep Dodge of Wilsonville team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 02, 2024

Way over priced on simple repairs. Incomplete work that left me to finish and when doing so have found I was missing parts. When I confronted them they acted like I was making it up qu More

by todd-abbott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben
Mar 05, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback, Todd. Here at Dick's Chrysler Jeep Dodge of Wilsonville, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 02, 2024

Quick to help, friendly and didn't force me to buy anything and they were up front and honest. More

by jaredsanders25
Recommend Dealer
Yes
Mar 06, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your great review, Jared! I'm glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 02, 2024

Terrible at best. Problem wasn't fixed, partial break job instead of what I asked for, no phone call for 11days, then said he would call me back and quit answering my More

by snswilson174
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Different people
Mar 05, 2024 -

Dick’s CJDR of Wilsonville responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 01, 2024

Polite & professional the moment you get there. They explain everything in depth & give you your best options. Always make you feel valued. More

by DanielleC09
Recommend Dealer
Yes
Employees Worked With
Terry Bryan and his team
Mar 05, 2024 -

Dick’s CJDR of Wilsonville responded

Danielle, I am elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 01, 2024

I have to transport my horses in a trailer. I have a ram 3500 dually with multiple problems and I feel very confident that your team solved all the issues. I now feel safe driving. More

by Pattonrex1
Recommend Dealer
Yes
Employees Worked With
Ben
Mar 05, 2024 -

Dick’s CJDR of Wilsonville responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to contact me or stop by. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 29, 2024

We just needed our daughter power seat to be fixed. The side panel is broken and pulling on the cords. After two diagnostics we didn't request and almost $600 later, the panel is still broken but the w More

by hansen453
Purchase Time
Recommend Dealer
No
Employees Worked With
Ben
Feb 29, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for providing us with your feedback, Hansen. As we discussed when you first brought the vehicle in that there would need to be two diagnostics completed since the two concerns you had with the vehicle were not related. Both tests and prices were agreed upon and when they were completed, we did a temporary fix for the seat since both repairs were declined. I am more than happy to discuss this further with you and work towards a resolution, please feel free to reach out to me directly. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 29, 2024

Good. However, I am used to my truck being v Good. However my previous trucks at other dealerships were vacuumed and washed. I am use to more personal care More

by rogerr0
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Mar 04, 2024 -

Dick’s CJDR of Wilsonville responded

Roger, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

Friendly, welcoming. I love free coffee ?? and Adam always going the extra mile to satisfy customers with his knowledge and solutions! More

by alejandrazinzu
Sales Price Transparency
Recommend Dealer
Yes
Mar 01, 2024 -

Dick’s CJDR of Wilsonville responded

At Dick's Chrysler Jeep Dodge of Wilsonville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review, Alejandra! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

Requested oil change, wiper blade speed issue and car wash. Was told a separate appt was needed to look at wiper speed issue and car wash was not done. ?? More

by Jclancy3
Recommend Dealer
Yes
Mar 01, 2024 -

Dick’s CJDR of Wilsonville responded

I am disappointed to hear that you feel your needs were not met during your recent visit with us. Your feedback will be reviewed with our team, and I would like to address the concerns you still have. Feel free to contact me if you'd like to discuss this further. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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