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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,492 Reviews
Call Service Center (503) 506-2034

1,492 Reviews of Dick’s CJDR of Wilsonville - Service Center

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March 27, 2024

Everything was great and quick Great customer service and clean waiting room I am a happy customer More

by sarah.m21
Recommend Dealer
Yes
Employees Worked With
Tim
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Mar 29, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for sharing your positive experience with us, Sarah! I am thrilled to hear that you had a great time at our business. Your kind words mean the world to us, and I can't wait to see you again. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 27, 2024

The service department is great! Communicates well with customers, service is fast, price is good. More

by Gina
Recommend Dealer
Yes
Employees Worked With
Tim
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Mar 29, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for reaching out Gina! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 27, 2024

Easy set up to take care of the oil change & recalls. Called when it was ready to pick up More

by kemper0
Recommend Dealer
Yes
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Apr 01, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 27, 2024

Took extra long time. Wait was estimated at 1 hour, took almost 2 hours You seem to need more help in shop More

by John D.
Recommend Dealer
No
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Mar 29, 2024 -

Dick’s CJDR of Wilsonville responded

John, thank you for sharing your experience with us. Here at Dick's Chrysler Jeep Dodge of Wilsonville, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 27, 2024

The facility is great but the wait is too long. 1 hour and 20 minutes More

by Cindyavgi
Recommend Dealer
Yes
Employees Worked With
Tim...He was excellent. Please change my rating from 4 to 5
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March 26, 2024

Great and fast service. Delivered as expected and the wash was a plus. Great experience overall More

by juniorortega001
Recommend Dealer
Yes
Employees Worked With
Ben
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March 25, 2024

Tim was great and friendly and did what he was supposed to do. As far as service goes, there was nothing above and beyond about it to warrant a 5. More

by carrie13
Recommend Dealer
Yes
Employees Worked With
Tim I think.
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Mar 28, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to provide this feedback, Carrie. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 25, 2024

The wait time was longer than expected. But everyone was pleasant to work with. Happy More

by moullet2
Recommend Dealer
Yes
Employees Worked With
Ben
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Mar 28, 2024 -

Dick’s CJDR of Wilsonville responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 25, 2024

Adam made a tough situation with my Ram truck as palatable as possible. He communicated regularly, and exceeded this customers expectations. More

by Rjshep
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
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March 25, 2024

I made an appointment, brought my car in, Tim called to tell me what needed to happen with it, I asked him to do part of the work, he was great always friendly picked the car up. It's perfect. Tim is a gre More

by kathy.kc.mann
Recommend Dealer
Yes
Employees Worked With
Tim
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