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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,492 Reviews
Call Service Center (503) 506-2034

1,492 Reviews of Dick’s CJDR of Wilsonville - Service Center

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April 09, 2024

I had a recall fuel pump installed on our 2021 turbo diesel wrangler rubicon. Everyone i met/ spoke too were nice and friendly. There were issues that came up but they were all handled professionally. T More

by patdaviselectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Terry Bryan
Report | Print
Apr 12, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback, Pat. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 07, 2024

Gr hey got me in quickly and performed all services and recalls that were available. Please get more EV mechanics soon! More

by jimsatre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

We cannot thank you enough for this glowing review of our service center, Jim! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 07, 2024

It appears that the work was performed perfectly by the techs. The service advisor (Ben) was extremely polite and professional, and did a great job. Diagnostic fees seemed a little bit steep. More

by brewspark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Gallagher
Report | Print
Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 06, 2024

Fast and easy service in a reasonable amount of time. Easy to schedule and comfortable to work from the waiting room while my truck was worked on. More

by langer_amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Amanda, thank you for your kind words. We feel our service department is what makes Dick's Chrysler Jeep Dodge of Wilsonville special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 06, 2024

Great service. Ben is a true professional and helpful. Great customer service and addressed the issues with the Jeep More

by anthony_strachan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Anthony, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Ben does for Dick's Chrysler Jeep Dodge of Wilsonville and our customers. Hope to see you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 06, 2024

Very kind and thoughtful in helping me with getting needed repairs completed on my truck More

by zinnofam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 05, 2024

My experience was exceptional! Customer service professional and expectations were met. We’ve always had great service! More

by cjohn1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 05, 2024

Tim and Adam are always knowledgeable and professional! You are fortunate to have them represent you! More

by josephugriffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
Report | Print
Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Hi Joseph, and thank you for this great review! We're happy to hear that Tim and Adam took care of you! They are a great asset and we appreciate all that they do. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 04, 2024

Drop in oil change (express) is normally available and efficient. Shopping is near buy if your going to wait for service to be complete. More

by Endurodawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben, Adam Denning, Terry Bryan
Report | Print
Apr 09, 2024 -

Dick’s CJDR of Wilsonville responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 04, 2024

Tim was very kind and accommodating for my unique situation. I will remember you for future service. More

by pam08.arnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Bryan
Report | Print
Apr 09, 2024 -

Dick’s CJDR of Wilsonville responded

Hi Pam, and thanks for the great feedback! I'm very happy that Tim was there to give you the customer service I know you deserve! Thank you and I look forward to seeing you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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