Dick’s CJDR of Wilsonville - Service Center

Came in on a Friday later in the day for an oil change without an appointment. They were able to get me in and out incredibly fast. There waiting area is super nice with a lot of space. I was very impress without an appointment. They were able to get me in and out incredibly fast. There waiting area is super nice with a lot of space. I was very impressed. More

Straight forward oil change. No appointment and in / out in under hour. Coupon for $20 off. No appointment and in / out in under hour. Coupon for $20 off. More

This use to be a great place to go too, but for some odd reason, it has changed for the worst. I wont get call backs when leaving a message or even a direct message, Ill ask if they can fill my wiper fluid, reason, it has changed for the worst. I wont get call backs when leaving a message or even a direct message, Ill ask if they can fill my wiper fluid, they say "yes", but nope. Ill ask to see a new truck on the lot. A sales guy came over and showed me Dodge Chargers. Most recent incident, was a 2 weeks ago, asked to get my spark plugs changed out and they wanted a $1,000 to replace them. Went to another shop and got them done for waaaaaayyyyy less. More

There has been a lack of communication regarding work orders. A replacement part was supposed to be ordered about three weeks ago, but it was not. There has been no communication on the status of the par orders. A replacement part was supposed to be ordered about three weeks ago, but it was not. There has been no communication on the status of the part order. the attention I received this second time I stopped by the facility was good. The person who helped me was friendly and provided good assistance. More

Courteois and professional. Was a pleasent experience. I would do this again with them. Awesome? Was a pleasent experience. I would do this again with them. Awesome? More

They kept me informed of the process by text which was very helpful to plan around very helpful to plan around More

I come from Newberg to get my Jeep serviced here. Employees seem to be forthcoming w costs to anticpate. Employees seem to be forthcoming w costs to anticpate. More

Service was quick and pleasant. Service technicians listened to my concerns and answered my quesions. Service technicians listened to my concerns and answered my quesions. More

I was completely satisfied with my service experience until it was time to pay. When I handed the rep my credit card he informed me that there would be a 3% additional fee to use my card. I was shocked t until it was time to pay. When I handed the rep my credit card he informed me that there would be a 3% additional fee to use my card. I was shocked to find an otherwise reputable dealer would be so clueless. I’ve long understood restrictions on credit card use for vehicle purchases because of the relatively narrow profit margins in this segment of the industry. But I’ve also long understood that parts and services are the profit centers for the typical “full service “ auto dealership. For management to determine this course of action is, in my opinion, incredibly stupid. I use credit cards for, at least 95% of my purchases and not one vendor the last several years has charged a premium for that use. If they had, they would have lost me as a customer. As you have! More

Very poor service . It was like I was bothering them. Go some place other then here I will be going forward. It was like I was bothering them. Go some place other then here I will be going forward. More