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Dick’s CJDR of Wilsonville

Wilsonville, OR

4.4
2,091 Reviews

25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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2,091 Reviews of Dick’s CJDR of Wilsonville

February 15, 2025

Found salesman to be rushed, pushy, and unenjoyable to work with — all others were professional and a pleasure More

by qsink
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tarek Eldeeb, Tanner Castro, Damond Braker, Brandon Bodine
Feb 18, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. I understand that you found your experience with the salesman to be rushed and pushy, which is not the level of service we aim to provide at Dick's Chrysler Jeep Dodge of Wilsonville. We appreciate your recognition of our other team members who made a positive impression. We will reach out to you soon to discuss your experience and to work towards a resolution. Your feedback is valuable to us in improving our service. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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February 14, 2025

I have not always been happy with Wilsonville Jeep. They have had a lot of employee changes. Recently I got the pleasure to work with Brianna. I told Brianna about my past experience with Wilsonville J More

by Sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Heddings
Feb 14, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback, Sheila! We appreciate you taking the time to share your experience with us at Dick's Chrysler Jeep Dodge of Wilsonville. We're thrilled to hear that Brianna was able to help restore your faith in our dealership. Customer satisfaction is our priority, and we love that you gave us another chance. We look forward to seeing you again, and please don’t hesitate to reach out if you need anything in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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February 13, 2025

The service was great. Brianna did a good job communicating, was friendly, and easy to work with. The waiting area was as nice as I’ve ever seen. The only issues were I did More

by karl13
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Heddings
Mar 04, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback, Karl. I'm glad to hear that you had a positive experience with our service team at Dick's Chrysler Jeep Dodge of Wilsonville, and I appreciate your kind words about Brianna and our waiting area. I understand your concerns regarding the condition report and the cost of service. I spoke to my service director who said you have been emailed your inspection report. If there is anything else we can assist you with, please don’t hesitate to reach out to me directly. Thank you for choosing us, and we hope to see you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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February 13, 2025

Will not come back! !! Did absolutely nothing to help me but charge me over $200 for nothing. Absolutely horrible customerservice👎🏻👎🏻 More

by kimberliwhitlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kylie Lima
Feb 14, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us, Kimberli. We appreciate your feedback and would like to understand more about your situation to address your concerns. Please reach out to us directly at Dick's Chrysler Jeep Dodge of Wilsonville so we can discuss this further. Your satisfaction is important to us. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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February 10, 2025

Sales team was good but the service team is shady and do not care about customers. Do not take your vehicle to get serviced at Dick’s wilsonville More

by Shayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kylie Lima, Kelsea Crownover
Feb 12, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your concerns, Shayne. We appreciate your feedback regarding your experience with our service team at Dick's Chrysler Jeep Dodge of Wilsonville. Your observations are valuable to us, and we want to understand more about your situation. Please feel free to reach out to me directly so I can address your concerns and work towards a resolution. We are committed to providing quality service and appreciate the opportunity to improve. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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February 09, 2025

Kylie was helpful and professional. Service department was not clear about fee schedule, amount of time they expected the vehicle, and then recommended a "critical" 4x4 service on my tw More

by jensen08
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kylie Lima
Feb 11, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I appreciate your feedback about the service department's communication and the recommendation for your two-wheel drive vehicle. It's important for us to provide clear information regarding fees and services, and we understand how transparency is vital in these situations. I encourage you to reach out to me directly at Dick's Chrysler Jeep Dodge of Wilsonville to discuss your concerns further. Your insights will help us improve our services moving forward. Thank you for your time, and I hope to have the opportunity to serve you better in the future. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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February 07, 2025

Fast intake, completed on time. Clean I will return for more maintenance and repair work More

by ptdj
Recommend Dealer
Yes
Employees Worked With
Felicia Langford, Felicia Langford
Feb 07, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you had a fast and efficient experience at Dick's Chrysler Jeep Dodge of Wilsonville. Your satisfaction is our top priority, and we look forward to assisting you again for your maintenance and repair needs. Safe travels, and see you next time! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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February 05, 2025

The point person was very kind and very helpful all week. My frustration was around how long it took to get fixed. my only feedback would be around that piece of being upfront with a good estimation on how l More

by scottyg0607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
Feb 07, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. I appreciate you taking the time to share your experience at Dick's Chrysler Jeep Dodge of Wilsonville. I understand your frustration regarding the time it took to complete the repairs and the importance of clear communication on timelines, especially when it involves rental car arrangements. We will take your feedback into account as we strive to improve our service. Please feel free to reach out to me directly if you have further concerns. Thank you for choosing us! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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February 04, 2025

Tyler was very quick to respond, polite, and helpful. Tyler is just the type of person that you want to do business with. More

by lanpheal
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Chang
Feb 05, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We truly appreciate your kind words about Tyler and are thrilled to hear that he provided you with excellent service. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to create a positive experience for all our customers. We look forward to seeing you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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February 03, 2025

I arrived a few minutes before appointment. Brianna helped me right away. Service completed earlier than expected. More

by Darrynkuehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Heddings
Feb 05, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're glad to hear that Brianna was able to assist you promptly and that your service was completed earlier than expected. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to provide efficient and friendly service. We hope to see you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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