Dick’s CJDR of Wilsonville

Eric takes the time to research problem and warranty. Offers suggestions and follows up with scheduling as need for service repair or maintenance. I have observed his interactions with other employees, h Offers suggestions and follows up with scheduling as need for service repair or maintenance. I have observed his interactions with other employees, he is pleasant and appears to be respected and well liked. I usually seek him out for assistance because he is consistently good, remembers me and appears to be an advocate for me regarding the vehicles issues More

Everyone at xxxxx jeep auto group did I an excellent job of making our purchase easy and enjoyable. of making our purchase easy and enjoyable. More

Clean precise listens to customer understands issues and provides options for completing task Doesn't rush customer provides options for completing task Doesn't rush customer More

Nice people! That being said, the service reps and technicians appear to be lacking skill. The techs lost my wheel lock key and they replaced an air filter but di That being said, the service reps and technicians appear to be lacking skill. The techs lost my wheel lock key and they replaced an air filter but didn’t bother to remove leaves so I had to bring the truck back to fix it properly. In the service center, they need to be more through. I spoke to Kylie and requested my services. I called the day of service. Yet, three things were forgotten. I had to bring the truck back in. I also found Kylie to be highly unprofessional. I was working with Michael and she kept interfering with our conversation. She acted like she was in control and Michael knew nothing. She even grabbed things from him. It was so weird. I will not be returning to this dealership. More

Difficult to get answers unresponsive to needs of the customer. Do not call you back. Credit card policies are not consistent with documents customer. Do not call you back. Credit card policies are not consistent with documents More

I was initially informed the repair on my vehicle would take "a few days". After an up-sell for additional services that may or may not have been necessary, I was told because the parts were located near e take "a few days". After an up-sell for additional services that may or may not have been necessary, I was told because the parts were located near each other on the vehicle, the additional repair would only add "a few more days". In total, I was told "a few days" on no less than 3 occasions. On each of these occasions, I had to proactively call and request a status update as none was otherwise provided, despite the prolonged timelines. Ultimately, the service on my vehicle took 3 weeks. Upon retrieval of my vehicle, there was no discount, no apology, nor even any recognition that anything atypical had transpired. Further, the passenger side of the vehicle was covered top to bottom with bird xxxxxxxxx. On the drive home, the repaired part began making unusual noises, so I suspect I will have to bring it in for yet another round of repairs. We will be taking all future business elsewhere. More

Very helpful when I sent my 2500 dodge for an oil change and fuel filter change and fuel filter change More

Incredible facility! Friendly and professional staff. If I ever need another vehicle, no question where I’ll go. Highly recommend! Friendly and professional staff. If I ever need another vehicle, no question where I’ll go. Highly recommend! More

Harrison was my saving grace! Went to work for me alongside Shawn and Tarek. Deal of a lifetime and such a quick painless pleasurable experience. Went to work for me alongside Shawn and Tarek. Deal of a lifetime and such a quick painless pleasurable experience. More

Ryan made the buying process quick and easy, treating us with respect the whole time and letting us come to a decision on our own with no pressure. Was able to work out a deal and get me into a very nice tr with respect the whole time and letting us come to a decision on our own with no pressure. Was able to work out a deal and get me into a very nice truck. Looking forward to working with Ryan again for any future vehicle purchases. More