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Dick’s CJDR of Wilsonville

Wilsonville, OR

Overview
Employees
Reviews
Vehicles
4.5
1,977 Reviews
The Dicks CJDR Wilsonville team would like to extend an invitation to come in out of the rain and explore our INDOOR climate controlled showroom! With over 170,000 square feet, we are proud to be the largest indoor automotive dealership in the Pacific Northwest. No matter what Mother Nature brings, it's always warm and bright at Wilsonville Jeep Ram… You're going to love it here! Our indoor showroom not only offers a large inventory of the latest Chrysler Jeep Dodge and Ram vehicles available, but we also carry a wide selection of high-quality and low-mileage used vehicles for you to choose from too!
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25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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Showing 1,977 reviews

December 09, 2023

Staff is less than friendly and acts like they’re put off when you walk through the door. Unfortunately they’re the closest dealership to my location. There were four guys sitting at their desk and would har More

by bsilenc55e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
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Dec 12, 2023 -

Dick’s CJDR of Wilsonville responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 09, 2023

Katie did an excellent job communicating and keeping me up to date with my vehicle! More

by erobertson76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Terry Bryan, Katie Henry
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Dec 11, 2023 -

Dick’s CJDR of Wilsonville responded

Thanks for your awesome review! I'm very happy to hear that Katie was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 08, 2023

Excellent customer service and very fast turnaround. A very easy dealership experience I'd recommend to anyone. More

by Jtompkins15
Recommend Dealer
Yes
Employees Worked With
Andrew Alexandre
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Dec 11, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for putting your trust in Dick's Chrysler Jeep Dodge of Wilsonville! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 06, 2023

Easy drop off and pick up. Service to be done clearly explained and accurately quoted. More

by alan_and_juliann
Recommend Dealer
Yes
Employees Worked With
Ben.
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Dec 06, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for reaching out Alan and Juliann! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 06, 2023

Professional, kind, fast The experience was really positive. Had a clear understanding of the service that was going to be delivered and costs associated with it. Everything was smooth and Katie was e More

by sara.agostini
Recommend Dealer
Yes
Employees Worked With
Katie Henry, Katie Henry
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Dec 06, 2023 -

Dick’s CJDR of Wilsonville responded

Thanks for your awesome review, Sara! I'm very happy to hear that Katie was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 06, 2023

It was fine It took 2 hours Seemed too long Would have gone to Beaverton dealership, but there were no appointments available this soon More

by metoyer65
Recommend Dealer
Yes
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Dec 06, 2023 -

Dick’s CJDR of Wilsonville responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered while we serviced your vehicle. We strive to provide excellent customer service, and I hope that this was the case for you outside of the wait. Please let us know if there's anything else we can do for you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 06, 2023

Katie is a 5, dealership 2-3 only because I've had a heated seat issue. This last time they found faulty wiring, but now wondering if that was the issue from the beginning. After spending $1600 to repla More

by candc8799
Recommend Dealer
Yes
Employees Worked With
Katie Henry, Katie Henry
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Dec 07, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for leaving this review. Your comments are important to me, and I appreciate all feedback, as it helps us grow as a dealership. Please contact me so we can further discuss your visit. I look forward to speaking with you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 06, 2023

Repairs took longer than expected. Reaching out to me to keep me informed could’ve be better but everyone I spoke to was very kind. More

by chaslerig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guys who answered the phone. Ben and Daniel were so nice! , Adam Denning, Terry Bryan, Katie Henry
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Dec 07, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. I appreciate you taking the time to write this review and would like to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 05, 2023

Acceptable wait time, advised of additional item needing replacement, reasonable price I will get service there again More

by trikkergirl
Recommend Dealer
Yes
Employees Worked With
Katie Henry, Katie Henry
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Dec 06, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your feedback. It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

December 05, 2023

Very good. No complaints. Friendly, professional, close enough to my house that it was not a hassle. More

by rockman50150
Recommend Dealer
Yes
Employees Worked With
Katie Henry, Katie Henry
Report | Print
Dec 06, 2023 -

Dick’s CJDR of Wilsonville responded

Thanks for your perfect review! I'm glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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