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Dick’s CJDR of Wilsonville

Wilsonville, OR

4.5
1,975 Reviews
The Dicks CJDR Wilsonville team would like to extend an invitation to come in out of the rain and explore our INDOOR climate controlled showroom! With over 170,000 square feet, we are proud to be the largest indoor automotive dealership in the Pacific Northwest. No matter what Mother Nature brings, it's always warm and bright at Wilsonville Jeep Ram… You're going to love it here! Our indoor showroom not only offers a large inventory of the latest Chrysler Jeep Dodge and Ram vehicles available, but we also carry a wide selection of high-quality and low-mileage used vehicles for you to choose from too!
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25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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Showing 1,975 reviews

February 29, 2024

We just needed our daughter power seat to be fixed. The side panel is broken and pulling on the cords. After two diagnostics we didn't request and almost $600 later, the panel is still broken but the w More

by hansen453
Purchase Time
Recommend Dealer
No
Employees Worked With
Ben
Feb 29, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for providing us with your feedback, Hansen. As we discussed when you first brought the vehicle in that there would need to be two diagnostics completed since the two concerns you had with the vehicle were not related. Both tests and prices were agreed upon and when they were completed, we did a temporary fix for the seat since both repairs were declined. I am more than happy to discuss this further with you and work towards a resolution, please feel free to reach out to me directly. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 29, 2024

Good. However, I am used to my truck being v Good. However my previous trucks at other dealerships were vacuumed and washed. I am use to more personal care More

by rogerr0
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Mar 04, 2024 -

Dick’s CJDR of Wilsonville responded

Roger, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

Friendly, welcoming. I love free coffee ?? and Adam always going the extra mile to satisfy customers with his knowledge and solutions! More

by alejandrazinzu
Sales Price Transparency
Recommend Dealer
Yes
Mar 01, 2024 -

Dick’s CJDR of Wilsonville responded

At Dick's Chrysler Jeep Dodge of Wilsonville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review, Alejandra! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

Requested oil change, wiper blade speed issue and car wash. Was told a separate appt was needed to look at wiper speed issue and car wash was not done. ?? More

by Jclancy3
Recommend Dealer
Yes
Mar 01, 2024 -

Dick’s CJDR of Wilsonville responded

I am disappointed to hear that you feel your needs were not met during your recent visit with us. Your feedback will be reviewed with our team, and I would like to address the concerns you still have. Feel free to contact me if you'd like to discuss this further. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

Had my transmission replaced in my 2500 Laramie truck. Did excellent They always kept me informed of the progress More

by ginny5055
Recommend Dealer
Yes
Employees Worked With
Ricky Vasquez
Mar 01, 2024 -

Dick’s CJDR of Wilsonville responded

It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

Well- this is the 3rd time I brought in my Rebel truck for a leak... I was told it was some leak on the back of the truck cabin- however and told that it was finally fixed after 3 attempts. Well , it stil More

by Beech
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ricky
Mar 01, 2024 -

Dick’s CJDR of Wilsonville responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience in more detail. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

I purchased a vehicle from Gresham Dodge, and their service department was giving me an extremely hard time. I called Ram Care gave me permission to go to Dick's Dodge in Wilsonville. I got such great More

by Robertgjr1971
Recommend Dealer
Yes
Employees Worked With
Don't remember, but the entire staff was absolutely wonderful
Mar 04, 2024 -

Dick’s CJDR of Wilsonville responded

We love hearing about guests who have a wonderful experience at our dealership and I am happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Dick's Chrysler Jeep Dodge of Wilsonville. Please feel free to contact me if you have any questions on your new purchase. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

Disappointing and embarrassing with Ellie. ..she said I need to schedule for recall but not didnt wash SUV... More

by royaltfoutiekak
Recommend Dealer
Yes
Employees Worked With
Ellie (Sarah)
Mar 04, 2024 -

Dick’s CJDR of Wilsonville responded

Hello, we strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. I appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact me so I can discuss this with you further. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

Excellent customer service! Adam is very knowledgeable and customer oriented. My interactions with him have always been very positive!! More

by LLLEATHAM
Recommend Dealer
Yes
Employees Worked With
Adam Denning, Adam Denning
Mar 04, 2024 -

Dick’s CJDR of Wilsonville responded

I am so glad to read that you had such a positive experience with Adam at our dealership! We can't wait to see you again soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2024

They are very informative and responsive to my needs on the car They are very kind and explain services and time frames so you know what to expect More

by lkhjl08
Recommend Dealer
Yes
Employees Worked With
Ben and Adam
Mar 04, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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