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Dick’s CJDR of Wilsonville

Wilsonville, OR

Overview
Employees
Reviews
Vehicles
4.5
1,975 Reviews
The Dicks CJDR Wilsonville team would like to extend an invitation to come in out of the rain and explore our INDOOR climate controlled showroom! With over 170,000 square feet, we are proud to be the largest indoor automotive dealership in the Pacific Northwest. No matter what Mother Nature brings, it's always warm and bright at Wilsonville Jeep Ram… You're going to love it here! Our indoor showroom not only offers a large inventory of the latest Chrysler Jeep Dodge and Ram vehicles available, but we also carry a wide selection of high-quality and low-mileage used vehicles for you to choose from too!
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25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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Showing 1,975 reviews

August 22, 2024

Went for air bag recall. ...took 4 hours to determine yes, the recall affects my car....part was not brought from warehouse so was not there for day of appointment....had to b More

by steven.crosby2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler George
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us, Steven. We understand how the length of time and the need for a return visit can be frustrating. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to ensure all necessary parts are on hand for appointments, and I will share your feedback with our team. Please feel free to reach out to me directly if you have any further concerns. We hope to better serve you in the future. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 22, 2024

Angel worked with my warranty company which was difficult to deal with. He made sure my truck key replacement was covered. More

by Alliebarr317
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Jimenez
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Aug 26, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! I'm glad to hear that Angel was able to assist you with your warranty company and ensure that your truck key replacement was covered. At Dick's Chrysler Jeep Dodge of Wilsonville, we always strive to make our customers' experiences as smooth as possible. We appreciate your feedback and hope to see you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 22, 2024

took my vehicle in right away service was done promptly. It was actually done quicker than I expected. Very pleased. More

by terryturner0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind review! We're thrilled to hear that your service was completed promptly and even quicker than expected at Dick's Chrysler Jeep Dodge of Wilsonville. Your satisfaction is our top priority, and we appreciate your support. We look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 21, 2024

Very courteous and efficient. They did it in a very timely fashion. Awesome dealer thank you More

by arcadiosalinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your kind words! We're thrilled to hear that you found Dick's Chrysler Jeep Dodge of Wilsonville to be courteous and efficient. Your satisfaction is our priority, and we look forward to helping you again in the future. Thanks for choosing us! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 21, 2024

It was a mess, took car in for a 4 hr service and took 6 days to get it back. No communication until I called the manager. More

by kristen.switzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler George
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. We understand how frustrating it can be to have an extended wait for service and a lack of communication. Your feedback is important to us at Dick's Chrysler Jeep Dodge of Wilsonville, and we strive to improve in these areas. We encourage you to reach out directly so we can address your concerns more effectively. Thank you for your understanding. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 21, 2024

I had a great experience with the dealership but no interaction with Natalia or Skylar More

by robertandteri2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua DeLaunay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tarek Eldeeb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback! I'm glad to hear you had a great experience at Dick's Chrysler Jeep Dodge of Wilsonville. We appreciate you taking the time to share your thoughts. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to seeing you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

August 20, 2024

I had a great experience! ! Thank you for everything!! I will be coming back and sending my friends and family to you. More

by jlloberger
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
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Aug 22, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear you had a great experience at Dick's Chrysler Jeep Dodge of Wilsonville. We appreciate your trust in us and look forward to welcoming you, your friends, and family back soon! Safe travels! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 20, 2024

My truck is going into regeneration mode 3 times a tank of fuel. I used to regen every 4-5 tanks of fuel. The service dept. checked it out and had no codes. Not allowed to do anything more. My fuel milage More

by bob2hyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Austin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Dick’s CJDR of Wilsonville responded

Valued customer, we see that our dealerships Service Manager has reached out to you personally and is working with you directly to resolve your issues. We value you and truly appreciate you reaching out and letting us know how we can improve. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 19, 2024

Waited an hr past my scheduled time. No one came in to talk to me. No one came to update me. Complete waste of my valuable time. Absolute clown show over there. Ridiculous the la More

by TKENNEDY15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2024 -

Dick’s CJDR of Wilsonville responded

Mr. Kennedy, thank you for your review, we have contacted you by text message and phone call. Please reach out to Andrew, the Service Manager at 503-563-7240.

August 19, 2024

They always do a great job, very thoughtful about my truck. I like using them. More

by irrigator71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Jimenez
Report | Print
Aug 21, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your wonderful review! We're thrilled to hear that you enjoy your experiences with us and appreciate the thoughtful care we provide for your truck. Your satisfaction is our priority at Dick's Chrysler Jeep Dodge of Wilsonville. We look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

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