Dick Wickstrom Chevrolet

Had an awesome experience here getting our new 2012 Impala. Victor was excellent to deal with-- knowledgeable, friendly, professional and willing to deal. He made the experience great from the minute Impala. Victor was excellent to deal with-- knowledgeable, friendly, professional and willing to deal. He made the experience great from the minute we walked in the door. Also want to recognize Jared Wickstrom the owner who really went the extra mile for us. If you visit this dealership and something is not to your liking with anything, talk to Jared before walking out or being mad. All in all, we highly recommend this dealership. More

Ryan Kane was polite, thorough, and knowledgeable. All my questions were answered. The work was done on time and done very well. I have already recommended him to my friends. my questions were answered. The work was done on time and done very well. I have already recommended him to my friends. More

Best dealer I've dealt with in the past 20 years. The sales guys are not "pushy" like other dealers and will leave you alone until you're ready to buy. Have purchased 3 vehicles from this dealer in the p sales guys are not "pushy" like other dealers and will leave you alone until you're ready to buy. Have purchased 3 vehicles from this dealer in the past 2 years and have had a great experience each time. Their service dept. is great also, they will tell you what you're vehicle needs and not try to sell you unnecessary stuff. More

I have, in the past, purchased a Chevrolet from this dealer. In my lastest quest to buy a new Camero, I told the sales person he would need to earn my business with a low price. He tried to hoodwink dealer. In my lastest quest to buy a new Camero, I told the sales person he would need to earn my business with a low price. He tried to hoodwink me into making a purchase well in the dealers favor. I found a dealer who sold me the exact same car for $1,100.00 less. I will never buy another car from Wickstrom, and I tell all my friend and neighbors to do the same. More

Long story short. They put the wrong oil filter on my vehicle the day before my vacation. Oil leaked out onto the Kennedy Expressway. The towing company they use didn't want to deal with traffic. I walk- vehicle the day before my vacation. Oil leaked out onto the Kennedy Expressway. The towing company they use didn't want to deal with traffic. I walk-train-cab'd home. They got it to me next day after lunch. Vacation travel plans delayed about 1/2 day. Emailed Service Mgr, no response. I'd stay away from their service dept. By the way, the oil change that they did wrong took 1.5 hours and some grease ball got my interior dirty. I also asked them to look at a leak I had in one of the tires, couldn't find it. By some miracle I guess, they were able to find it the next day. Guessing the initial person had no clue??? More

My wife and I purchased a Certified Used 2012 Suburban My wife and I purchased a Certified Used 2012 Suburban from Scott Stephenson at Wickstrom Chevy in Roselle, IL. We were attracted to this dealers My wife and I purchased a Certified Used 2012 Suburban from Scott Stephenson at Wickstrom Chevy in Roselle, IL. We were attracted to this dealership from our home town in southwestern McHenry County from an auto listing found on Autotrader.com. We spent several weeks recently looking throughout northern Illinois and southern Wisconsin for a certified vehicle to replace our older 2001 Suburban. Scott and his support staff were very professional in their approach to selling us this vehicle. We never felt pressured throughout the process in spite of my persistance in seeking the best possible deal through our negotiatiations.I was a little disappointed that we were unable to get what I had anticipated for our trade-in, but that was overcome by the the lower than expected fixed interest financing that we were able to secure through the dealership. The only misgiving that we had was that of the lengthy amount of time it took to consummate the deal from the time we entered the doors until it took for us to drive off with our new car (5 hours). This was largely due to a particularly busy Saturday in the sales room and having only one business manager to process all the tranactions of the day. However, the business manager on staff, Tony Hay, was very delightful, thorough, and proficient in how he processed our sale. As a consolation, our saleman treated us to lunch that was brought in for employees and customers.Our experience at Wickstrom was pleasant and I would encourage anyone else to trade with them. In the end, my wife and I made it to the Ravina Music Festival to see the James Taylor Concert in ample time, in spite of the long day, with our new car! Steve and Adele Weskerna Marengo, IL More

Terrence provided helpful assistance with the car's features and operation. Especially helpful was the Bluetooth pairing and OnStar setup. Most appreciated were the things that the dealer did not do: N features and operation. Especially helpful was the Bluetooth pairing and OnStar setup. Most appreciated were the things that the dealer did not do: No "hard sell" on accessories, financing, or extended warranty and no extended waiting while the sales person "consulted" with his manager. I liked the direct and honest manner in which questions were answered and options were presented. More

My husband and I were looking for a vehicle to replace my old van. I found a 2003 Buick Rendeazvous on the internet. From the time that I called and spoke with Tim Tyler I felt very comfortable and valued. old van. I found a 2003 Buick Rendeazvous on the internet. From the time that I called and spoke with Tim Tyler I felt very comfortable and valued. He explained that it was still available and I set a time to come see it. I arrived an hour early, but Tim was still as pleasant as he had been on the phone. He took us for a test drive and when my husband and I decided to purchase the vehicle, he could not have been more professional. As we began the wait for the paperwork Tim made certain that we were comfortable and offered us something to drink. (This was a pleasant surprise) We were not financing the vehicle, but JT, who processed us thru the paperwork was wonderful as well. How surprised I was that we actually received our new license plates on the spot! It has been a long time since I have purchased a vehicle. I remember when you had to wait for the plates to come in the mail. LOL This was one of the most pleasant experiences I have ever had. I cannot tell you how nervous I was when going to a dealer. You hear so many negative things, but Wickstrom dispelled them all. I am more than pleased. I would absolutely recommend them to anyone. Sandy Jones More

My family and I have been purchasing cars from Dick Wickstrom for many years now! They continually improve the services they provide. I will continue to call Wickstrom my Go To dealer, for myself, Gr Wickstrom for many years now! They continually improve the services they provide. I will continue to call Wickstrom my Go To dealer, for myself, Grindal Company and encourage my friends and family to do the same!!! More

Everyone was friendly and treated us like they new us for a long time. The sales rep and the sales manager were very well informed and new their job well. a long time. The sales rep and the sales manager were very well informed and new their job well. More